Experienced Customer Service Claims Representative – Auto & Property Claims Support

Are you a customer-focused individual with a passion for delivering exceptional service? Do you have a strong desire to learn and grow in a dynamic environment? Look no further than arenaflex, a leading provider of financial services to the military community and their families. As an Experienced Customer Service Claims Representative, you will play a critical role in providing claims service to members regarding the initial contact on all auto and property First Notice of Loss (FNOL) claims.

About arenaflex

arenaflex is a mission-driven organization that empowers our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. Our core values of honesty, integrity, loyalty, and service define how we treat each other and our members. We are committed to being the #1 choice for the military community and their families.

The Opportunity

As a Customer Service Claims Representative, you will have the opportunity to learn and grow in a comprehensive, fully paid four-month training program. Our training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you support our members independently. After six months in-office, you will have the opportunity to work offsite two days a week. Military veterans and spouses are highly encouraged to apply.

Key Responsibilities

As a Customer Service Claims Representative, you will be responsible for:

• Documenting First Notice of Loss by acquiring relevant information for effective claim investigation
• Setting up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
• Building loss reports, describing or verifying coverage as appropriate, and initiating the most effective method of damage assessment to assign for file handling
• Assisting with questions regarding the claims process and setting expectations for next steps to help ensure claims are optimally resolved and accurately documented
• Resolving status inquiries and, when appropriate, routing to handling adjuster
• Effectively operating in a fast-paced, high-volume, contact center environment, taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels
• Applying strong time management skills by closely adhering to assigned work schedule
• Adopting continuous improvement and development through coaching and collaboration with manager and team members
• Using strong call management skills by assisting members within a timely manner and limiting non-productive time
• May assigning or initiating emergency services when required on specific claims
• Supporting workload surges and catastrophe (CAT) response operations as needed, which may include potential weekends and/or holiday work outside normal work hours
• Working various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You Have

To be successful in this role, you will need:

• High School Diploma or GED
• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically
• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successful completion of a job-related assessment is required
• May require acquisition and maintenance of insurance adjuster license within 90 days (arenaflex provides all materials and licensing fees)

What Sets You Apart

* US military experience through military service or a military spouse/domestic partner

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hiring range: $43,750 to $45,750
• Pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors
• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education to assist employees with their professional goals

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our Phoenix office is a dynamic and fast-paced environment where you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.

How to Apply

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflexjobs.com to submit your application. We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Note

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job