Experienced Customer Service Agent – Aviation Ground Handling Operations

At arenaflex, we're passionate about delivering exceptional service to our customers and airline partners. As a Customer Service Agent in our Ground Handling Department, you'll play a vital role in ensuring the smooth operation of our airport operations. If you're a motivated, reliable professional with a passion for aviation, we want to hear from you!

About arenaflex

arenaflex is a leading provider of aviation services, with a reputation for excellence in customer service and operational efficiency. Our team is dedicated to delivering industry-leading service to our customers and airline partners, and we're looking for talented individuals to join our team. As a Customer Service Agent, you'll be part of a dynamic team that works hard, cares for each other, and offers plenty of opportunities to grow.

Job Summary

We're seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions.

Key Responsibilities

* Assist passengers in boarding and disembarking flights

• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Essential Qualifications and Competencies

* Successful completion of training course

• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications

* Previous airline experience

• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

* Use of computers, telephones, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays, and/or irregular shifts

Physical Requirements

* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits and Compensation

* Competitive salary: $12.50/Hourly

• Paid training
• Holiday pay
• 401(k) plan
• Vacation time
• Family travel on the arenaflex network
• Medical and dental available
• Bonuses awarded in accordance with company policies and applicable criteria

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Agent, you'll have the opportunity to work with a dynamic team, develop your skills and knowledge, and take on new challenges. We offer a range of training and development programs to help you achieve your career goals.

Company Culture

arenaflex is a company that values its employees and strives to create a positive and supportive work environment. We believe in treating our employees with respect and dignity, and we're committed to providing a safe and healthy work environment. Our team is passionate about delivering exceptional service to our customers and airline partners, and we're looking for talented individuals to join our team.

How to Apply

If you're a motivated, reliable professional with a passion for aviation, we want to hear from you! Please submit your application by March 31, 2025, to be considered for this exciting opportunity. Don't miss out on the chance to join our team and start your career in aviation! Apply Now! Apply for this job