Experienced Customer Onboarding Specialist – Accelerating Customer Success with arenaflex

As a Customer Onboarding Specialist at arenaflex, you will play a pivotal role in ensuring our customers achieve their full business potential through our innovative solutions. arenaflex is a leading company that empowers businesses to connect with customers in a whole new way, and we're looking for a talented individual to join our team and help us blaze new trails.

About arenaflex

arenaflex is a dynamic and forward-thinking company that inspires the future of business with AI+ Data + CRM. Our core values drive us to help companies across every industry achieve their goals and connect with customers in a meaningful way. We believe in business as the greatest platform for change and in companies doing well and doing good. If you share our passion for innovation and customer success, you've come to the right place.

Job Responsibilities

As a Customer Onboarding Specialist at arenaflex, you will be responsible for:

• Becoming a subject-matter expert for specific arenaflex products, focusing on accelerating the initial "time to value" for new customers
• Serving as the customer's first point of contact post-sale and welcoming them warmly into the ecosystem
• Delivering virtual 1:1 engagements to educate and empower our customers to achieve business value using the arenaflex Customer 360 Suite of Products
• Using consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success
• Providing relevant recommendations specific to customers' business needs
• Creating tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met
• Building positive relationships with both internal and external business partners, contributing to broader goals and growth
• Actively leveraging and contributing to the overall knowledge base and expertise of the community

Required Experience

To succeed in this role, you will need:

• A proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills
• A relevant 3rd-level degree or equivalent qualification
• 2+ years of relevant work experience helping customers achieve full business potential through technology
• The ability to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure
• The ability to apply customer success concepts, practices, and procedures to help drive customer success
• Excellent presentation skills and the ability to hold the attention of a large group of attendees
• Comfortable navigating conversations with stakeholders at all levels, from Administrators to C-suite
• Proficiency in English is essential
• Business Acumen - ability to discuss customer's business needs and expected business value across various industries and company sizes
• Communication Skills - convey ideas and solutions clearly and effectively
• Presentation Skills - ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite
• Consultative Engagements with Customers - experience consulting customers on their business objectives and business strategy
• Customer-focused approach and engagement style
• Relationship Builder - personable and energetic, able to create rapport with our customers and provide a warm welcome
• Technical Acumen - experience with software solutions and ability to learn new technology fast
• Problem-solving skills - thinking on your feet and finding solutions independently or in a group setting
• Organizational Change - accepting change as a constant and ability to thrive in a dynamic environment

Advantageous Qualifications

* Salesforce Certifications - Salesforce Admin, Advanced Admin, and/or Consultant Certifications are an advantage

• CRM Platforms - Hands-on experience with a CRM platform suite and associated applications (arenaflex preferred)
• Project management - understanding of Project Management principles
• Software implementation - experience with successful software implementation/roll outs, in-depth understanding, and the ability to effectively communicate on the topic of developing a successful Implementation Strategy
• Data literacy - ability to create and read reports and data
• Ability to prioritize and perform effectively under pressure

Accommodations

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Equal Opportunity Employer

arenaflex is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that's inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

How to Apply

If you're passionate about customer success and want to join a dynamic team that's changing the way businesses connect with customers, apply now to become a Customer Onboarding Specialist at arenaflex. Apply for this job