Experienced Full Stack Customer Service Agent – Ticket/Gate Agent LOD Korean (Customer Service Agent) - SLC
Join arenaflex, a world-renowned airline, in Salt Lake City, Utah, and become a part of our dynamic team as a Ticket/Gate Agent LOD Korean (Customer Service Agent).
About arenaflex
arenaflex is a global airline that connects people and cultures around the world. We strive to deliver exceptional customer experiences, foster a culture of innovation, and promote a sense of community among our employees. With a strong commitment to our values of Care, Integrity, Resilience, and Servant Leadership, we aim to make a positive impact on the lives of our customers, employees, and the communities we serve.
Key Responsibilities
As a Ticket/Gate Agent LOD Korean (Customer Service Agent), you will play a critical role in ensuring that our customers have a seamless and enjoyable travel experience. Your responsibilities will include: - Greeting customers and assisting them with the ticketing and baggage check-in process - Using a computer to sell, print, and reissue tickets - Managing the check-in process, ensuring that customers have the proper travel documentation - Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts - Practicing safety-conscious behaviors in all operational processes and procedures - Assisting customers with routing, trip planning, and gate boarding - Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process - Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors - Practicing safety-conscious behaviors in all operational processes and procedures
Internal Movement Eligibility
If you are an internal employee, please reference the arenaflex Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
Benefits and Perks to Help You Keep Climbing
At arenaflex, we believe that our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. Some of the benefits and perks you can expect include: - Competitive salary, industry-leading profit-sharing program, and performance incentives - 401(k) with generous company contributions up to 9% - New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31) - In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period - 10 paid holidays per calendar year - Birthing parents are eligible for 12-weeks of paid maternity/parental leave - Non-birthing parents are eligible for 2-weeks of paid parental leave - Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits - Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages - Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health - Domestic and International space-available flight privileges for employees and eligible family members - Career development programs to achieve your long-term career goals - Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint - Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies - Recognition rewards and awards through the platform Unstoppable Together - Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need To Succeed
To be successful in this role, you will need to possess the following minimum qualifications: - Preferred Language of Destination – Korean with the ability to pass standardized language assessment both verbal and written - Consistently prioritizes safety and security of self, others, and personal data - Embraces a diverse set of people, thinking, and styles - Possesses a high school diploma, GED, or high school equivalency - Is at least 18 years of age and has authorization to work in the United States - Must be proficient in English - Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation - Possess basic computer skills - Must successfully pass a Customer Service Assessment - Frequently lift bags or items weighing up to and including 50 pounds - Occasionally lift bags or items weighing between 50 and 70 pounds - Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays - Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare - Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal
What Will Give You a Competitive Edge
While not required, previous ticketing experience is preferred. If you have experience in customer service, ticketing, or a related field, you may have a competitive edge in this role.
Join Our Team
If you are passionate about delivering exceptional customer experiences and are committed to our values of Care, Integrity, Resilience, and Servant Leadership, we encourage you to apply for this exciting opportunity. As a Ticket/Gate Agent LOD Korean (Customer Service Agent) at arenaflex, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our airline.
Apply Now
To apply for this role, please visit our website and submit your application. We look forward to hearing from you! Apply for this job