Experienced Customer Acquisition & Service Call Center Representative - Hybrid

Join arenaflex, a global leader in communications and technology, as a Premier Service Consultant specializing in customer acquisition, sales, service, and retention. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer and introducing the latest technology, services, and offers to help our customers stay connected to what matters most.

About arenaflex

arenaflex is a pioneer in making connections, and we've been at the forefront of innovation since our inception nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world.

Job Summary

As a Premier Service Consultant, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll handle customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections. You'll also explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed. Your day-to-day will be filled with opportunities to build customer confidence and loyalty by resolving issues and supporting various customer inquiries, including technical issues.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment

• Accurately resolve issues related to service, billing, payments, and collections
• Explain bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
• Participate in paid training to enhance your skills and knowledge

What We're Looking For

* Unwavering Customer Focus: You're dedicated to providing exceptional customer service and ensuring that every interaction is a positive one.

• Strong Work Ethic: You're a self-motivated and disciplined individual who can work independently and as part of a team.
• Adaptability: You're flexible and able to adapt to changing situations and priorities.
• Problem-Solving Skills: You're able to analyze problems and develop effective solutions.
• Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and complete.

Benefits and Perks

* Competitive hourly rate of $18.50 + uncapped commissions for sales goals

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work-from-Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)

• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
• You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

* As a Premier Service Consultant, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• You'll be able to develop your skills and knowledge in a fast-paced environment, with opportunities to take on new challenges and responsibilities.
• arenaflex offers a range of career possibilities, from sales and customer service to technical and leadership roles.

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of dedicated professionals who are passionate about making connections and changing the world. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. Apply for this job