Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a Customer Experience Advisor, you'll play a vital role in delivering exceptional service to our customers, helping them find the perfect glasses and ensuring they have an unforgettable experience with our brand. If you're passionate about creating memorable interactions and building strong relationships with customers, we want to hear from you!

About arenaflex

arenaflex was founded with a bold vision: to make a positive impact on the world through vision, purpose, and style. We're a company that's constantly pushing the boundaries of innovation, creativity, and empathy. Our goal is to create a world where everyone has access to quality eyewear and eye care, regardless of their background or financial situation. We're proud to have distributed over eight million pairs of glasses to those in need through our Buy a Pair, Give a Pair program.

What You'll Do

As a Customer Experience Advisor, you'll be the face of arenaflex, providing top-notch support to our customers through email and live chat. You'll be responsible for:

• Delivering exceptional customer service by responding to customer inquiries, resolving issues, and providing solutions to their problems
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to collaborate with your teammates, management, and other departments
• Identifying opportunities to improve the customer experience and implementing solutions to optimize their interactions with our brand

Who We're Looking For

We're seeking a self-motivated and creative individual who is passionate about delivering exceptional customer experiences. If you're a:

• Self-starter who takes ownership of your work and is proud of your accomplishments
• Innovative problem solver who thinks outside the box and comes up with creative solutions
• Sensitive and skilled communicator who can adapt your tone and style to suit your audience
• Eager learner who is excited to learn new technology systems and procedures
• Highly organized and detail-oriented individual who can juggle multiple tasks at once
• Proficient in navigating multiple tabs and windows, with a knack for using keyboard shortcuts
• Able to stay energized and motivated in a high-volume work environment with limited supervision
• Excited to represent arenaflex and facilitate meaningful customer interactions

Requirements

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding program via Google Meet video calls
• Have a quiet workspace with minimal noise, such as a home office, to fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, experience in customer service and working from home are definite plus factors in this role.

About Our Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, equitable, and transparent. We believe in empowering our employees to bring their authentic selves to work, feel engaged, and share their perspectives as valued members of our team. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.

Compensation and Benefits

As a Customer Experience Advisor, you'll receive a competitive hourly rate of $13.00, as well as access to a range of benefits, including:

• Comprehensive training and onboarding program
• Ongoing support and feedback from management and colleagues
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Access to our annual Impact Report and Racial Equity Strategy

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a company that's making a positive impact on the world, we want to hear from you! Apply now to become a part of our arenaflex team. Apply Job! Apply for this job