Experienced Customer Care Regional Scheduler – Wisconsin
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Care Regional Scheduler, you'll play a vital role in shaping the future of our company by providing top-notch support to our customers across the United States. If you're passionate about delivering world-class service, think strategically, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that empower businesses to succeed. With a strong presence across the United States, we're committed to fostering a culture of excellence, innovation, and customer-centricity. Our team is dedicated to pushing boundaries, exploring new ideas, and driving growth through collaboration and mutual respect.
Job Summary
As a Customer Care Regional Scheduler, you'll be part of a talented team of schedulers who act as the primary customer touchpoint for field service scheduling. You'll be responsible for scheduling customer service calls, managing regional schedules, and ensuring timely service completion. Your strategic thinking, creativity, and attention to detail will help us maximize customer support while maintaining rigorous standards and consistency in execution.
Key Responsibilities
* Schedule customer service calls to meet entitlements for our contract customers, including moving calls to new dates in record systems and contacting customers as needed.
- Attend daily and/or weekly service team meetings to understand regional schedules and help with customer scheduling.
- Order parts as needed to ensure timely service completion.
- Contact customers and update them on scheduled dates of service.
- Review and reschedule service calls to meet contracted entitlements for on-site service, non-contracted entitlements to 5-day expectation for legacy warranty/contracts; or as contracts dictate.
- Support the adherence to Key Performance Indicators (KPIs) by assisting leadership in fully utilizing Field Service Engineers' availability and scheduling appropriately to meet business and contractual requirements.
- Preventative Maintenance management: Work with local supervisors/managers to transfer PM calls to engineers in assigned areas.
- Update system of record with call notes, dates in BAAN.
- Work with Regional Service Managers and Supervisors to communicate scheduling conflicts and work to find solutions.
- Adhere to Client Customer Satisfaction objectives by putting the customer first in all transactions.
- Effectively communicate and exchange information among team members.
- Attend weekly staff meetings.
Essential and Preferred Qualifications
* High School Diploma/GED is required.
- 3+ years of customer service experience, with an emphasis in dispatching.
- Excellent computer skills required; efficiency in Word, Excel, SAP.
- Ability to work in a team environment to ensure all customer requirements are met.
- Preferred qualifications:
+ Experience with scheduling software and systems. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Ability to work in a fast-paced environment with multiple priorities.
Skills and Competencies Required for Success
* Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to adapt to changing priorities and deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with scheduling software and systems (e.g., SAP, BAAN).
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Regional Scheduler, you'll have opportunities to:
- Develop your skills and expertise in scheduling, customer service, and team management.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Participate in training and development programs to enhance your knowledge and skills.
- Take on new challenges and responsibilities as you grow and develop in your role.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that supports growth, innovation, and collaboration. As a Customer Care Regional Scheduler, you'll work in a fully remote environment, with opportunities to connect with colleagues and teams across the United States.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Salary: $ [insert salary range]
- Benefits: Health, dental, and vision insurance, 401(k) matching, paid time off, and holidays.
- Perks: Flexible work arrangements, professional development opportunities, and a fun and inclusive work environment.
How to Apply
If you're passionate about delivering exceptional customer experiences and think you have what it takes to join our team, apply now! Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job