Remote Customer Support Specialist (Property & Casualty Insurance)
At arenaflex, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a fast-growing fintech startup in the U.S., we're on a mission to help car owners save time and money. With over 4 million customers and a 4.7-star rating in the App Store, we're the #1 rated AllCar app in the market. Now, we're looking for a talented Remote Customer Support Specialist to join our growing team!
About arenaflex
arenaflex is America's first and only AllCar app, redefining and radically improving how people manage owning a car. Backed by artificial intelligence and machine learning, our app simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, we do it all. With a team of passionate, curious, and egoless people who love solving real-world problems, we're building a revolutionary product that's disrupting a massive market.
Job Summary
As a Remote Customer Support Specialist, you'll play a critical role in helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. You'll be responsible for processing service requests, answering questions regarding policy details, and working to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation. If you're looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
Key Responsibilities
* Respond to inbound calls from existing customers in a timely and professional manner
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
- Collaborate with the leadership team to develop and implement strategies to improve customer satisfaction and retention
Essential Qualifications
* High school diploma or equivalent required; degree in a related field (e.g., business, communications, or customer service) preferred
- 1-2 years of experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and Google Suite
- Ability to work independently and as part of a team
Preferred Qualifications
* Property and Casualty (P&C) insurance license or willingness to obtain one
- Experience working in the insurance industry or a related field
- Knowledge of insurance products and services
- Experience with customer relationship management (CRM) software
- Bilingual or multilingual skills
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and Google Suite
- Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
* Ongoing training and mentorship from our leadership team
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and tools
- Opportunities to work on high-impact projects and initiatives
Work Environment and Company Culture
* arenaflex is a remote-friendly company, offering flexible work arrangements and a collaborative work environment
- Our team is passionate, curious, and egoless, with a focus on solving real-world problems
- We prioritize work-life balance and offer flexible scheduling options
- We're committed to diversity, equity, and inclusion, and strive to create a workplace that's welcoming and inclusive for all employees
Compensation, Perks, and Benefits
* Hourly wage: $18.00 - 21.00
- We will pay for your P&C license (expected within 60 days after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule
* Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Apply for this job