Experienced Sales and Customer Service Manager – Retail Leadership and Team Development

Be part of an amazing story at arenaflex, where innovation meets tradition and customer satisfaction is the top priority. For over 160 years, arenaflex has been a part of memorable moments and milestones for countless customers and colleagues. Our story is one of inspiring stores, irresistible products, and exceptional customer experiences. We're looking for a talented Sales and Customer Service Manager to join our team and help write the next chapter in our story.

Job Overview

As a Sales and Customer Service Manager at arenaflex, you will be responsible for leading a productive and enthusiastic team to deliver exceptional customer experiences and drive sales growth. You will be the face of arenaflex, ensuring that our customers receive the highest level of service and that our sales floor is always welcoming and ready. Your passion for customer satisfaction and your ability to motivate and lead a team will be key to your success in this role.

Key Responsibilities

* Build a high-performing team that is eager to engage with customers and create memorable shopping experiences

• Exceed sales goals by leading arenaflex initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support activities, including stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Essential Qualifications

* Bachelor's degree or equivalent work experience in a related field

• 3-5 years of management experience in retail
• Proven ability to lead and motivate a team to deliver exceptional customer experiences and drive sales growth
• Strong analytical skills, with the ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and communities
• Ability to work a flexible schedule, including days, evenings, holidays, and weekends

Preferred Qualifications

* Experience in managing selling support activities, including stockroom, signing, equipment, and merchandising

• Knowledge of arenaflex's policies and procedures, including those related to customer service, sales, and operations
• Familiarity with arenaflex's systems and technology, including the Microsoft suite and handheld devices
• Ability to lift up to 30 pounds and stand for long periods of time

Skills and Competencies

* Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
• Communication Skills: Consistently clear and effective communicator, writer, and presenter
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Career Growth Opportunities and Learning Benefits

As a Sales and Customer Service Manager at arenaflex, you will have the opportunity to grow your career and develop your skills through:

• Continuous learning and leadership development programs
• Mentorship and coaching from experienced leaders
• Opportunities for advancement to senior leadership roles
• Access to arenaflex's comprehensive health and wellness coverage and 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts and performance-based incentives
• Annual merit review and employee assistance program with mental health counseling and legal/financial advice
• Tuition reimbursement and opportunities to participate in arenaflex's Colleague Resource Groups and volunteer programs

Work Environment and Company Culture

arenaflex is a dynamic and inclusive environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and respectful to all colleagues, customers, and communities. Our company culture is built on the principles of:

• Customer satisfaction: We are committed to delivering exceptional customer experiences and exceeding customer expectations.
• Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and objectives.
• Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to serve our customers and grow our business.
• Respect: We value respect and inclusivity in all our interactions, whether with colleagues, customers, or communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness coverage
• 401(k) match and retirement savings plan
• Paid time off and eight paid holidays
• Merchandise discounts and performance-based incentives
• Annual merit review and employee assistance program with mental health counseling and legal/financial advice
• Tuition reimbursement and opportunities to participate in arenaflex's Colleague Resource Groups and volunteer programs

Conclusion

If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity to join arenaflex's team. As a Sales and Customer Service Manager, you will have the opportunity to make a real difference in the lives of our customers and colleagues, while growing your career and developing your skills in a dynamic and inclusive environment. Apply today and join the arenaflex team in writing the next chapter in our story! Apply for this job