Experienced Seasonal Customer Service Representative – Peak Season Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Seasonal Customer Service Representative, you'll play a vital role in bringing our brand's mission to life by providing top-notch service to our customers. If you're a people person with a passion for delivering Five-Star Customer Service, we want to hear from you!

About arenaflex

arenaflex is a leading retailer in the wedding and special occasion industry, dedicated to helping our customers find their perfect dress and create unforgettable memories. Our team is committed to empowering our customers and team members to stay true to their dreams and find the one. We're proud to be a part of so many special moments in our customers' lives, and we're looking for talented individuals like you to join our team.

Why Work at arenaflex?

* Generous Team Member discount

• $400 bonus for every referral hired with NO LIMIT*

* Competitive hourly pay rates & team bonus

• Get Paid Early!
• Minimal weekday hours required (join for weekends only!)
• Additional terms and conditions apply

Job Summary

As a Seasonal Customer Service Representative, you'll be the face of arenaflex, interacting with customers in a friendly, positive, authentic, empathetic, and professional manner. You'll be responsible for delivering a consistent Five-Star Customer Service Experience, ensuring our customers have an exceptional shopping experience. You'll work closely with our Store Manager and Operations Supervisor/Manager to maintain a high standard of service and support the welcome desk, cash wrap, systems/processes, inventory management, and daily routines.

Essential Job Functions

* Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the customers by problem-solving, excellent phone skills, and resolving conflict.

• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist tasks and meeting customers' emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

* While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials

* High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.

Seasonal Benefits

* Flexible schedules

• 40% merchandise discount
• $400 bonus for every referral hired with NO LIMIT*

* Competitive hourly pay rates & team bonus

• Additional terms and conditions apply

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a culture where all forms of diversity are celebrated and seen as valuable. We encourage applications from all qualified candidates and are proud to have a great record of accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact Human Resources at [email protected] or 610.943.6200.

Disclaimer

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

Starting Rate of Pay

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $13-16 is specific to the state this role is posted in and may not be applicable to other locations. At arenaflex, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Seasonal Customer Service Representative at arenaflex. Apply for this job