Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex's Customer Service Team as a Remote Call Center Customer Service Representative. In this role, you'll have the opportunity to make a real impact in the lives of Medicaid members, while growing your skills and career in a supportive, employee-friendly culture.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on them. At arenaflex, we value individuality and recognize that every team member brings unique perspectives and ideas to the table. We're proud to be an equal opportunity employer, and we're committed to fostering a culture of inclusivity and respect.

The Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, answering questions and resolving issues in a clear, complete, and accurate manner. You'll also be responsible for accurately documenting enrollment requests and status changes, as well as entering application and enrollment information into a web-based computer system.

Key Responsibilities

* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Previous experience in a call center environment, preferably in a customer service role

• Knowledge of Medicaid programs and policies
• Excellent typing and grammar skills
• Ability to navigate a computer
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Training and Development

Our paid training program will teach you all the skills needed to become successful in your role. You'll receive comprehensive training on our systems, policies, and procedures, as well as ongoing coaching and feedback to ensure your success. We're committed to helping you grow and develop your skills, and we offer a range of training and development opportunities to support your career goals.

Work Environment and Culture

As a remote call center customer service representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. You'll be part of a dynamic, fast-paced team that's passionate about delivering exceptional customer experiences. We're committed to fostering a culture of inclusivity, respect, and teamwork, and we're proud to be an equal opportunity employer.

Compensation and Benefits

We offer a competitive compensation package, including a $18.00 per hour pay rate (bi-weekly pay). We also offer a range of benefits, including paid training, equipment provided, full-time schedule (40 hrs. a week), career growth opportunities, PerkSpot- Employee discount program, and full benefit options.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to fostering a culture of inclusivity and respect. We welcome applications from diverse candidates, and we're proud to be an employer of choice for people with disabilities.

Accommodation Policy

If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation policy form. We're committed to providing a fair and inclusive hiring process, and we're happy to provide reasonable accommodations to support your application.

Health and Safety

At arenaflex, we value the health and safety of our associates, their families, and our community. While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

If you're ready to take your career to the next level and join a dynamic, fast-paced team that's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job