Experienced Logistics Customer Service Representative 2 – Driving Customer Satisfaction and Revenue Growth at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a Logistics Customer Service Representative 2, you'll play a vital role in ensuring customer satisfaction, resolving complex issues, and driving revenue growth through strategic sales initiatives. If you're a customer-centric professional with a passion for the HVAC industry, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the HVAC industry. Our mission is to empower our customers with the knowledge, tools, and support they need to succeed. We're dedicated to fostering a culture of excellence, collaboration, and continuous learning, and we're looking for talented individuals who share our values.

Key Responsibilities

As a Logistics Customer Service Representative 2, you'll be responsible for:

• Responding to customer inquiries and resolving complex issues in a timely and professional manner
• Coordinating problem resolution with internal departments to ensure seamless customer experiences
• Educating customers about our products, services, and features to improve sales and customer satisfaction
• Collaborating with Sales Managers to develop and improve phone-based revenue generation strategies
• Meeting established sales quotas and monitoring competitive activity and trends within the territory
• Processing Return Materials Authorizations (RMAs) and transfer requests, as well as AAA (Credit/Debits) and Damage Claims
• Resolving product or service problems by clarifying customer complaints, determining causes, and selecting the best solutions
• Following up with customers to ensure satisfaction and documenting matters that need addressing
• Maintaining financial accounts by processing customer adjustments and preparing product or service reports
• Recommending potential products or services to management by collecting customer information and analyzing customer needs

Nature and Scope

As a Logistics Customer Service Representative 2, you'll work within the knowledge of arenaflex's products, services, procedures, and practices. You'll be responsible for order management, from purchase order to shipment of product, and will serve as the primary point of contact for independent distributors and COD branches.

Knowledge and Skills

To succeed in this role, you'll need:

• HVAC product knowledge and market knowledge
• Excellent customer service skills, with the ability to de-escalate conflicts and resolve complex issues
• Effective verbal and written communication and listening skills
• Working knowledge of MS Office – Excel, Word, PowerPoint, and Outlook – and data entry
• Quality focus, with attention to detail and accuracy, and effective documentation skills
• Ability to analyze and process information, with excellent organizational and time management skills
• Strong team player, results-oriented, dedicated to excellence, and sense of urgency to achieve business objectives
• Ability to apply good judgment, strong work ethics, and integrity on the job
• Ability to establish positive working relationships with internal and external customers and employees

Experience

We're looking for candidates with 3-6 years of customer service experience within the HVAC industry. If you have a proven track record of delivering exceptional customer experiences and driving revenue growth, we want to hear from you!

Education

A High School diploma or GED equivalent is required.

People Management

This role does not involve people management.

Physical Requirements / Working Environment

This role requires the ability to perform essential responsibilities with or without reasonable accommodations.

Reports to

This role reports to the Manager, Customer Service/Order Services.

Equal Employment Opportunity

arenaflex provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

How to Apply

If you're a motivated and customer-centric professional with a passion for the HVAC industry, we want to hear from you! Apply now to join the arenaflex team and take your career to the next level! Apply for this job