Experienced Part-Time Customer Experience Representative - Remote - Work from Home

At arenaflex, we're on a mission to revolutionize the way businesses buy and sell returned, trade-in, and overstock inventory. As a Part-Time Customer Experience Representative, you'll play a vital role in delivering exceptional customer experiences, finding creative solutions to customer inquiries, and driving business growth. If you're passionate about customer service, technology, and innovation, we want to hear from you!

About arenaflex

arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from top brands and retailers to entrepreneurs looking to purchase valuable merchandise for their resale businesses. With a growing demand for re-commerce solutions, we're proud to play a significant role in powering resale, reuse, and the circular economy.

Our Values

At arenaflex, we live by our core values: 1. Make Each Dollar Count: We believe that every dollar matters, whether it's the recovery amount or a buyer's budget. We take pride in maximizing value for our clients. 2. Take Our Work Seriously, Not Ourselves: We're passionate about our work, but we don't take ourselves too seriously. We know how to have fun and laugh at ourselves. 3. Do The Hard Things Today That Will Pay Off Tomorrow: We're willing to put in the effort today to achieve our long-term goals. We're not afraid to sacrifice and adapt to reach success. 4. Use Trust As The Best Measure Of Success: Trust is everything to us. We earn trust from our buyers and sellers, and we prioritize it above all else. 5. Find Strength In Numbers: We use data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

Job Summary

We're seeking a Part-Time Customer Experience Representative who is passionate about delivering exceptional customer experiences, finding creative solutions to customer inquiries, and driving business growth. As a key member of our team, you'll engage and educate our small business buyers, navigate complex situations, and provide personalized support through various forms of contact, including email, phone, and web chat.

Essential Job Duties and Responsibilities

* Deliver a personalized, positive customer experience through various forms of contact, including: + Inbound telephone support + Web-based chat support + Email Support

• Utilize your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
• Advocate on behalf of customers internally by proactively identifying areas of opportunity
• Assist customers with account creation and troubleshooting
• Communicate with customers and third-party suppliers to ensure a smooth transaction process
• Review customer applications to process them in a timely manner and assist with customer documentation inquiries
• Complete ongoing and one-time projects to benefit customers and internal teams

Minimum Qualifications, Job Skills, and Abilities

* High School Diploma/GED Certificate

• Positive attitude, hard-working, flexible with changing priorities, and eager to learn
• Excellent written and verbal English, reading comprehension, and judgment skills
• Ability to come up with meaningful solutions, even if that means thinking outside the box
• High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
• Love technology
• Think personalized responses are the bomb (even when using a canned/macro)
• Ability to work independently or as part of a team to accomplish goals

Preferred Qualifications

* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between

• Knowledge of Salesforce or similar customer service programs
• Online auction or e-commerce experience is very helpful
• Second language skill at a professional proficiency level (Spanish or French)
• Typing speed of 35 WPM

Schedules Available

This is a part-time position, 20 hours a week. The schedule will be Monday-Friday, and you'll have the option to choose from the following shifts:

• 11:00 AM - 3:00 PM MT (M-F)
• 2:00 PM - 6:00 PM MT (M-F)
• 9:00 AM - 1:00 PM MT (M-F)

Compensation and Benefits

* Competitive compensation packages including bonus

• Telecommuting and remote work options
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks

Work Authorization Required

We're an equal opportunity employer and welcome applicants from diverse backgrounds. We're committed to creating a workplace that's free from discrimination and harassment.

How to Apply

If you're passionate about customer service, technology, and innovation, we want to hear from you! Apply now and join our team of talented professionals who are shaping the future of re-commerce. Apply Job! Apply for this job