Experienced Full Stack Communications Associate – Customer Channels Performance Solutions Communications Team

Join arenaflex in shaping the future of customer experience

Are you passionate about crafting compelling stories and driving engagement through strategic communications? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Communications Associate to join our Customer Channels Performance Solutions Communications Team. As a key member of our team, you will play a critical role in developing and implementing strategic communications plans that drive agent performance and customer satisfaction.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower our customers to succeed. We believe that our customers are the heart of our business, and we're committed to providing them with exceptional experiences. Our team of talented professionals is dedicated to delivering high-quality solutions that meet the evolving needs of our customers. As a Full Stack Communications Associate, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

What we value

At arenaflex, we value individuals who are passionate about making a difference. We believe that our employees are the key to our success, and we're committed to creating a work environment that is inclusive, supportive, and empowering. Our values include:

• Curiosity: We believe that curiosity is the spark that drives innovation and growth. We encourage our employees to seek out new knowledge and experiences that will help them grow both personally and professionally.
• Collaboration: We believe that collaboration is the key to achieving great things. We work closely with our colleagues and partners to deliver high-quality solutions that meet the evolving needs of our customers.
• Kindness: We believe that kindness is essential to creating a positive and supportive work environment. We strive to treat each other with respect, empathy, and compassion.
• Impact: We believe that our work has the power to make a real difference in the lives of our customers. We're committed to delivering high-quality solutions that drive customer satisfaction and loyalty.

What you will learn

As a Full Stack Communications Associate, you will have the opportunity to learn about:

• Our customers: You will learn about what our customers experience, including their pain points, preferences, and behaviors.
• Our agents and leaders: You will learn about what our agents do, how they learn, and what challenges they face. You will also learn about what our front-line leaders need to know in order to support our agents through these challenges.
• Our business: You will learn about how we service customers and about our products, policies, and priorities.
• Our partners: You will partner with Product, Tech, Risk, Enterprise Learning, and line of business resources to deliver high-quality results.

What you will do

As a Full Stack Communications Associate, you will be responsible for:

• Strategic Communications Creation: You will leverage your ability to understand business needs and priorities, as well as critical thinking and technical and creative writing skills to develop and implement strategic communications plans that utilize a variety of channels in order to engage agents/leaders, and meet stakeholder needs on large, complex initiatives as well as short-term, urgent issues.
• Subject Matter Expertise: You will act as a subject matter expert for communications initiatives and work with various partners to understand performance support needs and make recommendations for support.
• Strategic Insights: You will monitor key performance indicators to develop actionable insights, best practices, and campaign strategies.
• Storytelling: You will utilize your expertise in storytelling by telling a comprehensive and compelling story through verbal and written communication.
• Experience Design: You will partner to develop the tools and processes that will best meet our agent and business's needs.
• Process: You will contribute to the processes established to develop agent messaging and deliver communication materials.
• Measurement: You will monitor, track, and report on content performance, as well as analyze content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements.

Critical Skills

To be successful in this role, you will need to possess:

Ability to manage multiple projects simultaneously

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Ability to build relationships with various stakeholders and partners

* Ability to gather quantitative and qualitative insights/data to inform recommendations and strategy *

Ability to work collaboratively in a fast-paced environment

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Ability to adapt and flex to changing priorities

* Ability to learn quickly and translate complex concepts and materials to meet audience needs *

Ability to work both independently and as part of a team

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Excellent written, verbal, and visual communication skills

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Excellent organizational skills and attention to detail

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Strong technical and creative writing skills

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Ability to adapt and optimize content for specific channels, audiences, and purpose

Work from Home Technology Requirements

As a remote worker, you will need to meet the following technology requirements:

Secure home office environment that is free from background noise and distractions

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Reliable private internet connection that is not supplied via cellular data or hotspot

* A private network that is password protected where you have ownership or line of sight to every device on the network *

Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions *

ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

* To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page * Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed, and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability, Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications

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High School Diploma, GED, or equivalent certification

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At least 3 years of experience in communications, marketing, or technical writing

Preferred Qualifications

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Bachelor's Degree or equivalent military experience

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At least 4 years of experience in communications, marketing, or technical writing

Salary and Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Remote (Regardless of Location): $88,100 - $100,500 for Content Manager III Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

How to Apply

If you're passionate about making a difference in the lives of our customers and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation Requests

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