Experienced Customer Care Specialist – Community Banking and Online Support
At arenaflex, we are dedicated to making our community a better place each day. With a true focus on community banking, employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 50 locations in four states, arenaflex offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!
Job Summary:
As an Experienced Customer Care Specialist at arenaflex, you will play a vital role in delivering exceptional customer service to our valued clients. You will be responsible for handling incoming customer calls, Online Banking Secure messages, and emails, providing accurate and professional responses to customer inquiries. Your primary goal will be to ensure that our customers receive prompt and efficient support, resolving their banking challenges without delay. If you possess excellent communication skills, a passion for customer service, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Handle incoming customer calls, Online Banking Secure messages, and emails in a professional and courteous manner. - Provide excellent customer service by responding accurately, professionally, and courteously to customer inquiries. - Ensure that all the Bank's policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties. - Ensure full authentication with customer contact and protect customers' confidential information. - Improve customers' banking experience by ensuring that customers are attended to promptly and all their banking challenges are resolved without delay. - Assist customers with account inquiries and maintenance, such as balance, transaction history, updating contact information, and stop payments. - Assist customers with debit card inquiries and maintenance, such as travel notes and fraud blocks. - Assist customers with mobile/online banking, digital offerings (such as Zelle, mobile deposit, and bill pay), and with basic technical/computer skills. - Assist customers with loan payments and research requests. - Complete training, as assigned, within the expected timeframes. - Work reports as assigned and ensure customer call backs are completed. - Complete outbound calls, as assigned, and ensure customer call backs are completed.
Essential Qualifications:
- High school diploma or equivalent and related training - Exceptional customer service skills - Excellent telephone/video etiquette - Excellent skills using Microsoft Excel - Strong interpersonal, verbal, and written communication skills - Basic knowledge of personal computers with data input capabilities - Ability and willingness to work non-traditional hours in a six-day week environment and work all shifts - Ability to properly explain bank products and services - Ability to maintain confidential information - Ability to multi-task - Ability to sit in front of a computer for extended periods of time - Ability to lift up to 20 pounds - Ability to travel, occasionally overnight
Preferred Qualifications:
- Previous experience in a customer-facing role, preferably in a banking or financial institution - Knowledge of banking products and services - Experience with online banking and digital offerings - Certification in customer service or a related field
Skills and Competencies:
- Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Strong problem-solving and analytical skills - Ability to maintain confidentiality and handle sensitive information - Proficiency in Microsoft Office, particularly Excel - Ability to learn and adapt to new systems and technologies - Strong teamwork and collaboration skills
Career Growth Opportunities and Learning Benefits:
At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have the opportunity to learn and grow with our company, developing your skills and expertise in customer service, banking, and technology. We offer a comprehensive training program, regular feedback and coaching, and opportunities for advancement and professional development.
Work Environment and Company Culture:
arenaflex is a dynamic and supportive work environment that values teamwork, collaboration, and customer service. Our company culture is built on a foundation of respect, integrity, and excellence, and we strive to create a positive and inclusive work environment for all employees. As a Customer Care Specialist, you will be part of a close-knit team that is dedicated to delivering exceptional customer service and making a positive impact in our community.
Compensation, Perks, and Benefits:
arenaflex offers a competitive compensation package, including a salary range based on market data associated with the position. The salary range is commensurate with experience, education, and other qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Additionally, we offer a range of perks and benefits, including paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you and learning more about your qualifications. Apply for this job