Experienced Customer Service Representative – Banking and Financial Services
At arenaflex, we're dedicated to providing exceptional financial products and services to our local communities and customers while meeting the goals of our stockholders and creating a rewarding work environment for our employees. As a community bank, we're committed to building strong relationships with our customers and providing them with the highest level of service. We're seeking an experienced Customer Service Representative to join our financial team in Windsor, Colorado. As a key member of our team, you'll be responsible for providing exceptional customer service, performing various banking duties, and contributing to the overall success of our branch.
Job Description Summary:
The Customer Service Representative is the face of our branch, responsible for providing the highest level of customer service and ensuring that all customer needs are met. This role requires excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Responsibilities:
* Performs all teller duties, including accepting deposits, cashing checks, and various customer service-related duties
- Completes forms such as CTRs, SARs, and any other BSA reporting as necessary
- Performs operational duties as required, which may include:
+ Vault operations + ATM settlement + Research teller differences + Completing various reports
- Prepares all paperwork and assists customers in signing various operational documents
- Performs various customer service duties:
+ Answering phone calls + Assisting walk-in customers + Processing check orders + Closing accounts + Processing customer account research + Assisting with daily operational duties + Assisting customers with Safe Deposit Boxes + Deposit verifications + Responsible for maintenance of customer accounts + Scanning and submitting transactions + Scanning of new account documents
- Assists with branch opening and closing procedures
Competitive Compensation Package and Benefits:
* Paid Holidays
- Paid Time off (PTO)
- Competitive hourly rate ($17.00 - $20.00 per hour)
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Qualifications:
* Excellent customer service skills
- Ability to collaborate with team members
- Ability to operate effectively, efficiently, and accurately
- Preferred cash handling experience
- Preferred knowledge of banking regulations, policies, and procedures
- Preferred general banking experience
Work Environment and Culture:
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our team is dedicated to providing exceptional customer service and working together to achieve our goals.
Schedule:
* Anticipated work schedule is Monday - Friday
- Participation in Saturday rotation (approximately 25-30 hours per week)
- Flexible scheduling to meet the needs of our customers and the branch
Benefits:
* Paid time off
- Competitive hourly rate
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development.
Note:
* Must have a satisfactory background check, including credit history
- Must be able to work in a fast-paced environment and meet the needs of our customers
- Must be able to work a flexible schedule, including Saturdays
- Must be able to lift up to 25 pounds and stand for long periods of time
We're excited to hear from you and look forward to the opportunity to discuss this role further. Apply for this job