Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

At arenaflex, we're on a mission to revolutionize the way we listen to our customers and drive business growth through data-driven insights. As a Senior Statistics Architect, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies and methodologies to deliver exceptional customer experiences.

About arenaflex

arenaflex is a leading global organization that empowers businesses to thrive in a rapidly changing world. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional customer experiences that drive loyalty and growth. Our culture is built on the principles of collaboration, integrity, and a passion for learning, and we're dedicated to creating a workplace where every individual feels seen, heard, and valued.

The Challenge

Our Customer Listening Team across GSG, GABM, and GCS businesses receives over 5 million surveys from clients each year, spanning consumer, business, and service provider segments. To effectively harness the power of these insights, we're seeking a Senior Statistics Architect to lead the transformation and innovation of our VOC method. This role will involve collaborating with cross-functional teams to design, develop, and implement a robust and scalable data architecture that enables real-time analytics and insights.

Key Responsibilities

As a Senior Statistics Architect, you'll be responsible for:

• Collaborating with utility teams to outline, design, and implement commercial business needs
• Growing knowledge of Voice of the Customer methods and leveraging them to inform and transform data within the Cornerstone Large Data Platform
• Designing and building robust data model architecture to support high-performance statistics processing and standardized metric definitions
• Developing and implementing large-scale statistics and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)
• Providing guidance on optimizing competencies to drive efficiency in computing programs using massive data ecosystems
• Powering customer tale evaluation and elaboration, design and development of software programs, testing and building automation tools
• Proactively identifying and automating repetitive tasks to improve efficiency and productivity
• Collaborating with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Essential Qualifications

To succeed in this role, you'll need:

• Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
• Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience with data warehousing, ETL, and data governance
• Knowledge of cloud-based data platforms and services (e.g., AWS, Azure, Google Cloud)
• Familiarity with machine learning and artificial intelligence concepts and applications
• Experience with data visualization tools and technologies (e.g., Tableau, Power BI)

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive base salaries and bonus incentives
• Support for economic-well-being and retirement
• Flexible work arrangements with hybrid, onsite, or digital preparations depending on position and business needs
• Generous paid parental leave policies (depending on location)
• Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Wholesome Minds application
• Career development and education opportunities

Join the arenaflex Team

If you're passionate about data-driven innovation and customer-centricity, we'd love to hear from you. Apply now to become a part of our dynamic team and help us shape the future of customer experiences. Apply Job! Apply for this job