Experienced Customer Service and Sales Representative – Work from Home Opportunity in Wyoming
At arenaflex, we're committed to revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service and Sales Representatives. As a key member of our team, you'll have the opportunity to work from home, providing exceptional customer service and sales support to our valued customers. If you're passionate about delivering outstanding customer experiences, we want to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, dedicated to empowering our customers with innovative solutions and exceptional service. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. As a Customer Service and Sales Representative, you'll be at the forefront of this mission, helping our customers stay connected to what matters most.
Key Responsibilities
As a Customer Service and Sales Representative, you'll be responsible for:
* Providing exceptional customer service, resolving complex customer inquiries, and delivering personalized recommendations for our latest products and services
* Meeting monthly sales goals and delivering outstanding customer experiences through consultative approaches
* Utilizing creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records
* Supporting customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
* Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshooting and resolving various customer-impacting issues, such as voice and data, spanning multiple networks and elements
* Getting customers up and running with the latest products and services, including air cards, USB devices, and AT&T-provided software & applications
What You Can Look Forward To
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Paid training completed from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ AT&T Internet (Fiber where available)
+ AT&T phone & AT&T wireless home phone
What We're Looking For
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Work from Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to learn more about our work-from-home roles and to submit your application.
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Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!