Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a member of our global team, you'll be part of a diverse, organically diverse group of talented individuals from 70+ countries, united by a shared commitment to excellence and a people-first culture.

About arenaflex

arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a workplace culture that values diversity, equity, and inclusion. We're a company that truly believes in empowering our employees to grow and develop their careers, with a focus on providing outstanding customer experiences and tech-powered innovation. Our team is passionate about making a positive impact on the world, and we're looking for like-minded individuals to join our mission.

Career Growth and Personal Development

As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop new skills in a supportive and inclusive environment. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, you'll have the chance to grow and develop your career within our organization.

Key Responsibilities

As a Technical Support / Customer Service Representative, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver and offering additional products and/or services
• Delivering expert customer experiences with a smile

Essential Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or equivalent
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with CRM software and databases
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

What's in it for you?

As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

• Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English or Spanish. To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job