Experienced Customer Service Representative – Remote in Virginia

Join arenaflex, a leading global customer experience company, and ignite your career with our award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you'll be a part of bringing humanity to business and making a meaningful impact on customers' lives.

About arenaflex

arenaflex is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our commitment to diversity and inclusion is at the heart of everything we do, and we strive to reflect the communities we serve.

Our Culture

Our employees have spoken, and our purpose, team, and company culture are amazing. We're a Great Place to Work certified company in the United States, and our inclusive culture and community-minded organization encourage giving back and making a positive impact. Our global team of curious lifelong learners is guided by our company values, and we're committed to supporting your career and professional development every step of the way.

What You'll Be Doing

As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving their issues with a smile. You'll be the difference between an average customer experience and an exceptional one.

A Typical Day

* Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues
• Collaborate with team members to share knowledge and best practices
• Participate in training and development opportunities to enhance your skills and knowledge

What You Bring to the Role

* 6 months or more of customer services experience

• High school diploma or equivalent
• Recognize, apply, and explain product or service knowledge
• Computer experience
• High-speed internet (>15 mbps)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

What You Can Expect

* Supportive of your career and professional development

• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $15.25 per hour plus performance bonus and opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Opportunities for career growth and advancement
• A dynamic and supportive work environment

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Reporting Structure

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Why Join arenaflex?

* Make a meaningful impact on customers' lives

• Be part of a dynamic and supportive work environment
• Enjoy a healthy benefits package and opportunities for career growth
• Work with a global team of curious lifelong learners
• Be supported in your career and professional development
• Join a company that's committed to diversity and inclusion

How to Apply

If you're passionate about helping others and giving them peace of mind, we want to hear from you. Apply now to join our team of Customer Service Representatives and start your journey with arenaflex.

Equal Opportunity Employer

arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job