Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. We're a place where creativity thrives, and where you can craft your own path to greatness. Our team is dedicated to empowering individuals and organizations to achieve their full potential, and we're looking for talented individuals like you to join our ranks.

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're a company that's driven by a passion for innovation, creativity, and impact, and we're committed to making a positive difference in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences to our valued clients. With your superior sales and customer service skills and excitement for technology, you'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:

• A people person with excellent communication and interpersonal skills
• A problem-solver with a passion for delivering exceptional customer experiences
• A team player who is comfortable working in a fast-paced environment
• A lifelong learner who is eager to learn about new technologies and industry trends
• A creative thinker who is not afraid to think outside the box
• A results-driven individual who is motivated by meeting sales goals and exceeding customer expectations

Even Better If You Have

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

What We Offer

As an Experienced Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• A comprehensive benefits program that includes medical, dental, and vision coverage
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of innovation, creativity, and collaboration, and we're committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Scheduled Weekly Hours

35 hours per week

Location

Remote work from home with occasional in-person trainings and meetings

Test(s) Required

SACS HTML Results

Test Previews

Apply Job! Apply for this job