Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. As an Experienced Retail Customer Service Associate, you'll play a vital role in helping us achieve our mission by consistently delivering a positive and personalized experience to all customers. If you're passionate about providing outstanding customer service, have a keen eye for detail, and are eager to learn and grow with a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about helping businesses succeed, and we're always looking for talented individuals who share our values and enthusiasm.

Job Summary

As an Experienced Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, providing expert advice on print, signs & graphics, and shipping solutions, and operating a wide range of equipment to meet customer needs. You'll work closely with our team to ensure that every customer leaves our store feeling valued and satisfied. If you're a customer-focused individual with excellent communication skills and a passion for learning, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Deliver exceptional customer experiences by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide expert advice on print, signs & graphics, and shipping solutions, including recommending appropriate FedEx Office products and services
• Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Maintain a safe, clean, and orderly retail store, including cleaning, repairing, and stocking equipment and supplies
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience in a retail or customer service environment
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members on a consistent basis
• Ability to perform work activities requiring cooperation and instruction on a consistent basis
• Ability to function in a fast-paced environment, under substantial pressure on a consistent basis
• Ability to maintain attention and concentration for extended periods of time on a consistent basis
• Ability to work with minimal supervision on a consistent basis
• Ability to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Experience working in a retail or customer service environment

• Knowledge of print, signs & graphics, and shipping solutions
• Ability to operate a wide range of equipment, including printing, binding, and shipping equipment
• Experience with Point of Sale terminals (POS) and financial reporting software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment and provide excellent customer service

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and work in a fast-paced environment
• Strong attention to detail and ability to maintain accuracy
• Ability to work with minimal supervision and maintain independence
• Strong customer service skills and ability to provide exceptional customer experiences
• Ability to operate a wide range of equipment, including printing, binding, and shipping equipment
• Knowledge of print, signs & graphics, and shipping solutions
• Experience with Point of Sale terminals (POS) and financial reporting software

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As an Experienced Retail Customer Service Associate, you'll have opportunities to:

• Develop your customer service and communication skills through ongoing training and coaching
• Learn about print, signs & graphics, and shipping solutions and develop your expertise in these areas
• Work with a dynamic team to deliver exceptional customer experiences and achieve business goals
• Participate in quality improvement initiatives and contribute to the development of new processes and procedures
• Access ongoing training and development opportunities to help you grow and develop your skills and career

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences. Our team is passionate about helping businesses succeed, and we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. As an Experienced Retail Customer Service Associate, you'll work in a retail store environment that is:

• Fast-paced and dynamic, with a focus on delivering exceptional customer experiences
• Collaborative and team-oriented, with a focus on working together to achieve business goals
• Inclusive and diverse, with a focus on creating a positive and welcoming work environment for all team members
• Committed to quality and excellence, with a focus on delivering high-quality products and services to our customers

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're a customer-focused individual with excellent communication skills and a passion for learning, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We can't wait to hear from you! Apply Job! Apply for this job