Experienced Customer Community Manager Internship – Online Engagement & Customer Success

At arenaflex, we're revolutionizing the way businesses achieve their financial goals through our cutting-edge Enterprise Performance Management (EPM) platform. As one of the fastest-growing SaaS companies in the world, we're passionate about empowering our customers to succeed in today's dynamic markets. We're now seeking an exceptional Customer Community Manager Intern to join our team and help drive the growth and engagement of our online community.

Our Story So Far

Since our founding in 2019, arenaflex has experienced rapid growth, expanding to over 480 employees across offices in New York, Toronto, London, Paris, and soon San Francisco. We've attracted a total of $393M in investment from top Venture Capital firms globally and serve a range of leading global brands like Figma, Coca-Cola, Unilever, Deliveroo, and Klarna. Our mission is to deliver a highly efficient EPM platform that helps companies quickly respond to market changes and achieve their financial goals.

What You'll Do

As a Customer Community Manager Intern at arenaflex, you'll play a vital role in supporting the growth and engagement of our online community. Your responsibilities will include:

• Supporting the growth and engagement level of arenaflex's online community
• Reviewing community content and identifying help topics or relevant posts that need to be created
• Maintaining a regular badging process to recognize user achievements
• Creating and managing a list of users for potential community spotlights
• Tracking and organizing unanswered posts in a structured format
• Researching and assessing community tooling improvements
• Comparing arenaflex's community with other online communities to identify areas for improvement
• Assisting in planning and hosting virtual and in-person community events
• Helping update and document core community processes
• Collaborating with Marketing, Product, and Customer Experience teams to share insights and feedback
• Working from within the customer success team to bring value to our global client base

Who You Are

We're looking for a highly motivated and passionate individual who is currently pursuing or has recently completed a degree in Marketing, Media & Communications, Business, or Computer Science. You should have a strong interest in online communities, customer engagement, and digital content. Your skills and qualifications should include:

• Strong written and verbal English communication skills
• Eager to pick up new skills and technologies
• A strategic thinker who can generate creative ideas for engagement
• Highly organized with strong attention to detail and the ability to track multiple initiatives
• Previous experience in marketing, events, or community engagement ideal (internships or university clubs)
• Comfortable working in a fast-paced, cross-functional environment
• Nice-to-have: Proficient in either data science relevant tooling or creative content tooling (either R, Python, SQL, etc., or Figma, Adobe Creative Suite, etc.)

How We Work

At arenaflex, we're committed to creating a collaborative and inclusive work environment that fosters innovation and growth. Our core values include:

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, arenaflex customers, partners, and the planet.
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate arenaflex community.
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
• Be real, be humble: We are generous with our feedback, open to change our views, and we approach it with empathy knowing everyone is trying to do the best for arenaflex.

Additional Information

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully, with candidate consent, and information will be treated confidentially. arenaflex is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.

Why Join arenaflex?

As an arenaflex team member, you'll have the opportunity to work with a talented and passionate team, learn from experienced professionals, and contribute to the growth and success of a rapidly expanding company. You'll also have access to a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible working arrangements
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and passionate individual who is looking for a challenging and rewarding internship opportunity, please submit your application through our website. We can't wait to hear from you! [Apply to this job](https://empllo.com/jobs/view/arenaflex-customer-community-manager-internship-2318491) Apply for this job