Experienced Senior Enablement Partner, Customer Success – Driving Strategic Growth and Revenue Excellence at arenaflex
At arenaflex, we're revolutionizing the way brands personalize consumer engagement through our cutting-edge AI-powered mobile marketing platform. As a leader in the industry, we're committed to delivering exceptional customer experiences and driving measurable business results for our clients. We're now seeking an experienced Senior Enablement Partner to join our Strategic and Enterprise Customer Success teams, playing a pivotal role in shaping the future of customer success at arenaflex.
About arenaflex
arenaflex is a top-rated customer success team recognized on G2, partnering with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, arenaflex ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. Our growth has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100, all thanks to the hard work from our global employees.
The Role
As a Senior Enablement Partner, you will lead strategic enablement programs for our Strategic and Enterprise Customer Success teams, driving measurable impact for revenue teams and leadership. You will support the teams by ensuring they have the required knowledge, skills, content, and processes necessary to perform and succeed in their role. Your key responsibilities will include: - Delivering regular onboarding and ongoing training programs for new hires in our Strategic & Enterprise Customer Success teams, driving successful ramping of new hires in their first 30 days - Collaborating with enablement and Customer Success leadership to conduct needs analyses, and design and deliver effective enablement programming that aligns with business goals - Strategizing, designing, and delivering effective enablement deliverables that enable the Strategic and Enterprise Customer Success team to effectively engage with customers and drive customer outcomes - Developing and maintaining the library of enablement content (email sequences, templates, playbooks, and best practice guides) - Managing projects that are assigned to you, including managing and delegating project tasks, creating timelines, and ensuring deliverables are up to quality standards with the goal of improving the effectiveness of the intended audience and meeting revenue targets - Defining and monitoring key performance indicators to measure and report on the effectiveness of enablement programs, tools, and initiatives - Establishing effective communication and reporting channels with revenue leadership and cross-functional teams across the organization - Partnering with Learning Experience Designers to inform on materials needed for continued education such as eLearning, video, or other multimedia assets
About You
We're looking for an experienced self-starter who is passionate about driving measurable impact for revenue teams and leadership. To be successful in this role, you will need: - Minimum of 5 years of professional experience - 1-3 years experience in Customer Success - Minimum of 2 years experience in enablement, training, or related field. SaaS experience preferred - Project/program management experience a plus - Excellent written, visual, and verbal communication skills, with the ability to effectively communicate complex concepts and ideas to an executive audience - Experience working to develop and deliver training programs and tools, including e-learning and virtual instructor-led training - Proven track record of driving measurable business results through enablement initiatives - Strong cross-functional project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously - Familiarity with enablement tools and technologies such as Salesforce, Docebo, Klue, Highspot, Looker, MixMax, etc
What We Offer
At arenaflex, we're committed to providing a competitive compensation package, including: - Competitive base salary range of $112,000 - $140,000 - Equity and benefits package - Opportunities for career growth and professional development - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance - Access to cutting-edge technology and tools - Flexible work arrangements and work-life balance
Our Company Values
At arenaflex, we're guided by four core values: -
Default to Action
- Move swiftly and with purpose -
Be One Unstoppable Team
- Rally as each other’s champions -
Champion the Customer
- Our success is defined by our customers' success -
Act Like an Owner
- Take responsibility for arenaflex’s success
Diversity, Equity, and Inclusion
arenaflex is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.
How to Apply
If you're a motivated and experienced professional looking to drive strategic growth and revenue excellence at arenaflex, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
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