Director, Customer Onboarding – Global Payroll Implementation Leadership

Are you a seasoned leader with a passion for global payroll implementation and a drive to deliver exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a trailblazing company that's revolutionizing the way businesses hire and manage their global workforces. As the Director of Customer Onboarding at arenaflex, you'll be at the forefront of our mission to empower companies to hire the best talent anywhere in the world. You'll lead a team of Customer Onboarding Managers, working closely with internal teams and clients to ensure seamless, efficient, and compliant payroll implementations for multinational organizations. Your expertise in global payroll processes, system implementation, and client service will be crucial to the success of client partnerships.

About arenaflex

arenaflex is a global leader in payroll and compliance solutions, serving over 3,000 self-driven individuals across 100 countries. Our unified yet diverse culture fosters a spirit of innovation and continuous learning, driving us to push the boundaries of what's possible in the world of global payroll. With a market-leading technology platform, expertise, and global team, we're committed to delivering the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why Join arenaflex?

At arenaflex, we believe that a 30-mile hiring radius should no longer dictate how companies hire. We see a world without hiring borders, where exceptional talent lives everywhere. Our platform empowers companies to hire, onboard, manage, pay, and scale at full speed, fostering a diverse global economy by seamlessly connecting companies with talent worldwide. With a successful Series D in 2021 and another $50M raised in 2023, doubling our valuation to $12B, there's never been a more exciting time to join arenaflex. As a leader in the international payroll and compliance market, we're poised for continued growth and innovation.

Job Overview

As the Director of Customer Onboarding at arenaflex, you'll be responsible for overseeing and managing the payroll implementations for customers across the globe. Your key responsibilities will include:

• Global Payroll Implementation Leadership: Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors. Manage a book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality.
• Client Engagement and Communication: Act as executive contact for clients during the payroll implementation phase. Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions.
• Project Management: Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, within scope, and on budget.
• Team Leadership: Manage a team of Customer Onboarding Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards.
• Continuous Improvement: Identify areas for improvement in payroll processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency in the implementation process.
• Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement.

Qualifications

To succeed in this role, you'll need:

• Experience: 7+ years of experience in global payroll, with at least 5 years in a leadership or managerial role overseeing payroll system implementations, preferably in a payroll outsourcing or managed services environment.
• Proven Experience: Proven experience in successfully managing complex payroll implementations for multinational clients across multiple countries.
• Expertise: Expertise in working with payroll technology platforms.
• Strong Understanding: Strong understanding of global payroll regulations, tax laws, and compliance standards across various regions (North America, EMEA, APAC, LATAM).
• Education: Bachelor's degree in Business Administration, Human Resources, Finance, or a related field (Master's degree or relevant certifications, such as CPP, are a plus).
• Skills: Strong project management and organizational skills, with the ability to handle multiple concurrent projects and meet tight deadlines. Excellent leadership and team management skills, with a proven track record of motivating and developing a high-performing team. Exceptional client-facing communication skills with the ability to understand and address client needs while delivering complex payroll solutions. Advanced problem-solving skills, with the ability to identify and resolve issues quickly and efficiently. Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (e.g., MS Project, JIRA).

Total Rewards

At arenaflex, we believe that our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy:

• Provided Computer Equipment: Tailored to your role
• Stock Grant Opportunities: Dependent on your role, employment status, and location
• Additional Perks and Benefits: Based on your employment status and country
• Flexible Work Arrangements: Remote work, including WeWork access where available

Equal Opportunity Employer

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Accommodation Requests

If you require accommodation during the recruitment, selection, and assessment process, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

Apply Now

Ready to join a dynamic team that's revolutionizing the world of global payroll? Apply now to become the Director of Customer Onboarding at arenaflex. Apply for this job