Experienced Full Stack Customer Care Specialist – Household Goods Movement Support
At arenaflex, we're dedicated to providing fast, easy, and efficient relocation experiences for over 300,000 military and government households every year. As the premier household goods move management service provider, we're transforming the moving process with cutting-edge technology and proven logistics expertise. Our team is passionate about our people and our Zero Harm culture, and we're committed to making sure that every move is better than the last.
Join Our Team and Make a Difference
As a Customer Care Specialist at arenaflex, you'll be the first face of our company, providing immediate support to answer customer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. You'll be responsible for all shipment activities in your workload from assignment through delivery, ensuring first call resolution through problem-solving and effective communication. You'll also be a patient and stable work style, consistency in dealing with repetitive routine, and a cooperative, agreeable, and sympathetic listener who can build good relationships with others and enjoys being helpful to them.
Responsibilities:
- Provide exceptional customer service via a multichannel contact center, responding to inbound calls, chats, emails, and texts from customers, internal colleagues, and external partners. - Troubleshoot with customers on how to use the arenaflex Connect Application and provide accurate details of the status of customer moves at designated points. - Counsel customers on their entitlements for their move and resolve all customer, agent, or military base inquiries and concerns. - Identify and resolve issues utilizing critical thinking skills and sound judgment, utilizing strong time management, organization skills, and prioritization in a fast-paced environment. - Utilize various systems and tools to initiate and assist customer requests, ensuring a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems. - Continually maintain a working knowledge of all services and requirements for processing customer orders and may function as a designated representative for move accounts. - Perform other related duties and responsibilities as assigned and/or required.
Minimum Qualification and Skills Requirements:
- High School Diploma, GED, or equivalent education experience is required. - 1+ year customer service experience, with military move experience preferred. - Must be a U.S. citizen due to contractual requirements. - Demonstrated experience working in a multi-channel (voice, chat, email, and text) contact center. - Ability to manage multiple priorities, with the ability to work in a fast-paced environment. - Excellent written & verbal communication skills, patience, and empathy. - Proficient with basic computer skills.
Preferred Education and Experience:
- Bilingual - Prior military move management experience - Schedule flexibility: Customer Care will operate 24 hours per day x 365 days per year; nights, weekends, and holidays required.
Work Environment and Company Culture:
- This is a fully remote / work from home position, with arenaflex supplying appropriate equipment. - To be successful in this role, you must have reliable high-speed internet access with a minimum download speed of 100 Mbps to support frequent online collaboration, large file transfers, and video conferencing. - arenaflex is an equal opportunity employer, committed to providing a diverse and inclusive work environment.
Benefits:
- Medical, Dental, and Vision Insurance - Paid time off (PTO) - Three weeks of PTO for newly hired employees - 401(k) - Health and Wellness Programs - Disability, Life, and AD&D insurance - Employee Support program - Family Support: Bright Horizons, child and elder care services - Teladoc Medical Experts, second opinion program - Travel Accident & Medical - TRICARE Supplement Plan - Voluntary Benefit Plans - And more!
Why Join arenaflex?
- We're passionate about our people and our Zero Harm culture, and we're committed to making sure that every move is better than the last. - We're dedicated to providing fast, easy, and efficient relocation experiences for over 300,000 military and government households every year. - We're transforming the moving process with cutting-edge technology and proven logistics expertise. - We're committed to making a difference in the lives of our customers and our employees.
Apply Now and Join Our Team!
If you're passionate about customer service, logistics, and making a difference in the lives of others, we want to hear from you! Apply now to become a part of our team and join us in our mission to provide exceptional relocation experiences for our customers. Apply for this job