Experienced Customer Service Representative – US Remote
At arenaflex, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.
Job Summary:
We are seeking a detail-oriented, driven Customer Service Processor to join our team at arenaflex. As a Customer Service Representative, you will be responsible for administrating the acceptance of assignments from clients/lenders, processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. This position involves managing a high call volume, working within multiple systems, and utilizing client/lender databases to execute specific lender requirements. If you have excellent customer service skills, the ability to work independently and within a team, and experience in the collection, repossession, or automotive industry, we encourage you to apply.
Key Responsibilities:
- Administer the acceptance of assignments from clients/lenders - Process the assignments, completion of services, and release of lender asset, upon execution of service - Manage a high call volume and work within multiple systems - Utilize client/lender databases to execute specific lender requirements - Work in upwards of 15 different tabs between multiple screens - Provide excellent customer service skills and follow through and ownership of work to completion - Collaborate with the team to achieve common goals and objectives
Essential Qualifications:
- High School Diploma or equivalent - Minimum 2 years of customer service experience - Legal authorization to work in the U.S. indefinitely - Ability to work independently and within a team - Excellent communication skills - Ability to work in a high multi-tasking environment - Proficiency in Microsoft Office and Google Suite products - 40 wpm minimum typing speed - Ability to work remotely without outside distractions
Preferred Qualifications:
- Previous collection, repossession, or automotive industry experience - Experience working in a remote environment - Residency in the Central Time Zone - Ability to handle multitasking on a computer with multiple screens
Skills and Competencies:
- Excellent customer service skills - Ability to work independently and within a team - Strong communication and problem-solving skills - Ability to manage multiple tasks and priorities - Proficiency in Microsoft Office and Google Suite products - Strong analytical and critical thinking skills - Ability to work in a fast-paced environment
Career Growth Opportunities and Learning Benefits:
- arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career - Opportunities for career advancement and professional growth - Collaborative and supportive work environment - Recognition and rewards for outstanding performance - Access to industry-leading technologies and tools
Work Environment and Company Culture:
- arenaflex is a remote-friendly company, and this position can be performed from anywhere in the US - Collaborative and supportive work environment - Recognition and rewards for outstanding performance - Opportunities for career advancement and professional growth - Access to industry-leading technologies and tools
Compensation, Perks, and Benefits:
- Target Base Salary Range: $32,700 - $49,100 USD - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave and more!
EEO Statement:
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world.
How to Apply:
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job