Lead Retail Customer Service Associate – Expert Customer Experience and Operations Leader at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business excellence through our Quality Driven Management approach. As a Lead Retail Customer Service Associate, you'll play a vital role in ensuring our customers receive top-notch service, while also contributing to the growth and success of our organization.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is dedicated to helping businesses succeed by providing innovative solutions, exceptional customer service, and a commitment to quality. With a strong focus on customer satisfaction and employee development, we're proud to be a leader in our industry.

Job Summary

As a Lead Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience, managing production flow, and providing leadership to team members on an assigned shift. You'll work closely with customers to understand their needs, recommend solutions, and ensure that their orders are completed accurately and on time. In addition, you'll be responsible for coordinating shipping activities, managing inventory, and maintaining a clean and organized store environment.

Key Responsibilities

* Deliver exceptional customer service, ensuring that all customers receive a positive experience

• Manage production flow to ensure that all production orders are completed accurately and on time
• Take customer orders, provide pricing information, and recommend FedEx Office products and services
• Coordinate shipping activities, including pick-up and delivery of customer orders
• Provide leadership to team members on an assigned shift, including training and development
• Assist in the training of store team members
• Collate, sort, and organize customer orders
• Operate the Point of Sale terminal (POS), handle financial transactions, and make change
• Complete required financial paperwork and assist with financial reporting
• Follow instructions of supervisors and assist other team members in performing store functions
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 2+ years of specialized experience
• Excellent verbal and written communication skills
• Ability to work in a team environment and provide leadership to team members
• Ability to adapt to changing priorities and deadlines
• Ability to maintain a clean and organized store environment

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
• Ability to provide leadership and training to team members
• Strong problem-solving and analytical skills
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Lead Retail Customer Service Associate, you'll have opportunities to:

• Develop your leadership skills and provide guidance to team members
• Improve your customer service skills and provide exceptional experiences for our customers
• Learn about new products and services and stay up-to-date on industry trends
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other team members to achieve business objectives and improve store performance

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. As a Lead Retail Customer Service Associate, you'll work in a team-oriented environment with a focus on customer satisfaction and employee development. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $19.75 - $23.22/Hr
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. Apply for this job