Experienced Bilingual Customer Service Representative – Spanish/English Support for Employee Benefits

At arenaflex, we're dedicated to delivering unparalleled service and support to our clients and their employees. As a leader in the employee benefits industry, we pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions make a real difference. With a strong emphasis on rigorous compliance and a commitment to providing premier strategies, we've been a trusted partner to various industries since our inception in 1989. As a Client Service Specialist (CSS) at arenaflex, you'll play a vital role in our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits.

Job Summary:

As a Client Service Specialist, you will be an integral part of our team, responsible for providing comprehensive assistance to callers with inquiries related to their employer's benefit programs. You'll work closely with a team of account specialists and managers to monitor and address pending eligibility issues, ensuring a seamless benefits experience for all members.

Key Responsibilities:

* Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs, including: + Filing claims + Setting up direct deposits + Issuing new vendor cards + Updating and maintaining member demographic information across internal and external systems + Capturing and advising on plan elections, aiding employees in understanding and utilizing their benefits fully + Conducting provider searches and enrolling dependents

• Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries
• Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution
• Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries
• Participate in outreach campaigns, fostering strong relationships with our clients and their employees
• Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues

Qualifications:

* Exceptional communication skills, with the ability to clearly and empathetically assist callers in both English and Spanish

• Basic understanding of employee benefits, insurance terminology, and related products/services
• Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly
• Experience with office equipment and technologies (fax, copier, postage machines)
• Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor
• A team player who thrives in collaborative environments but can also work independently

Why Join Us:

* Competitive salary + benefits

• Opportunities for professional growth and development within a supportive and dynamic team
• A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences
• Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees

What We Offer:

* A remote work environment with flexible scheduling

• Opportunities for career advancement and professional growth
• A supportive and dynamic team environment
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• Ongoing training and development opportunities

Requirements:

* Must reside in New York or New Jersey

• Temporary role with potential for extension or conversion to a permanent position
• $19 per hour plus benefits

How to Apply:

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your interest in the role and how you can contribute to our team. Apply Now! Apply for this job