Experienced Customer Development Representative II - Public Sector

Join arenaflex, a Top 25 Cyber Security Company, and one of Inc. magazine's Best Workplaces for 2020, as we revolutionize cloud-first networking and security services. At arenaflex, we empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Our customers are among the largest enterprises in the world, and we're looking for bright, energetic, and talented individuals who share a passion for building the next generation of networking technologies – and having fun along the way.

About the Role:

We're seeking an experienced Customer Development Representative II - Public Sector to join our team in District of Columbia, Maryland, or Virginia. As a remote role, you'll work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You'll be responsible for managing your Region to meet or exceed targets for maintenance and subscription renewals.

Key Responsibilities:

* Analyze data collected during account reviews and meetings to create practical proposals, ensuring customer satisfaction, and surpassing monthly and annual sales targets

• Take charge of the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals
• Facilitate overall relationships with clients, encouraging adoption of arenaflex products, ensuring retention, and aligning with customer goals to enhance organizational efficiency
• Develop a trusted advisor relationship with customers, identifying and addressing issues, and ensuring quick resolution by leveraging cross-functional teams
• Work closely with the Sales Account Team to support accounts, identifying opportunities for improving arenaflex services across functions, and developing upsell and cross-sell opportunities
• Utilize the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives
• Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account Team to identify areas for expansion, upsell, and refresh
• Deliver RKO presentations to the Technical Buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
• Foster a collaborative atmosphere between the field and customer development organizations. Drive expansion and tech refresh initiatives in renewing accounts, optimizing field engagement
• Strive for a minimum IQRR of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement

What You'll Bring:

* 4 years of work experience in Customer Success or Account Management

• 3 years of service renewals experience with an emphasis on channel
• Expert working knowledge of the service business, including co-termination, service terms, plus terms and conditions
• Experience working with both internal and external customers in a multi-tier channel environment
• Proficiency with Excel and Salesforce
• Experience with SaaS applications, deployments, and migration to cloud services
• DNS, DHCP, and IPAM experience
• Excellent organizational, consulting, project management, and time management skills
• Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
• Must be located in District of Columbia, Maryland, or Virginia
• Bachelor's degree preferred

What Success Looks Like:

After six months, you will:

• Be familiar with the arenaflex Product Suite
• Have built relationships internally by creating communication channels with departments, teams, or groups
• Identify and relay customer requests that align with the company's vision

After about a year, you will:

• Collect and analyze customer data to optimize the Customer's experience
• Increase customer loyalty and reduce churn
• Aggregate the underlying issues of the product/service, the desires of the Customer, and the long-term vision of the company
• Forecast revenue on a monthly, quarterly, and annual basis
• Demonstrate strong territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with account teams and partners

We've Got You Covered:

At arenaflex, we believe in paying for performance. You can expect our employment offers to take many factors into consideration, including but not limited to the location of the role, internal equity, applicable past experience, individual skill set, education, and professional certifications. Please keep in mind that the range mentioned is the base salary range for the role. The typical base salary range for this position in Washington, D.C. is $67,900 - $99,000, plus commissions. Our holistic benefits package includes coverage of your health, wealth, and wellness – as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day – we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Speaking of a Great Work Environment:

Here are just a few of the perks you may enjoy, depending on your location:

• Onsite massages, clubs, farmers market, and fitness classes
• Delicious and healthy snacks and beverages
• Electric vehicle charging stations
• Outdoor amenities, seating, and courtyard BBQ
• Dog park and pet-friendly programs
• Newly remodeled offices with state-of-the-art amenities

Why arenaflex?

We've created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you're a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it's like to be a Bloxer. We think you'll be excited to join our team.

Apply Now:

Ready to join arenaflex and revolutionize cloud-first networking and security services? Apply now and become a part of our dynamic team! Apply Job! Apply for this job