Experienced Medical Customer Service Representative (Remote) – Medical Billing and Claims Investigation Expert

At arenaflex, we're dedicated to revolutionizing the medical billing and claims investigation industry with our cutting-edge solutions and exceptional customer service. As a Medical Customer Service Representative, you'll play a vital role in helping patients navigate their financial responsibilities and resolving outstanding balances in a fast-paced call center environment. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to join our team and embark on an exciting career journey.

About arenaflex

arenaflex is a leading provider of medical billing and claims investigation services, committed to delivering exceptional results and unparalleled customer experiences. Our team of experts is passionate about helping patients and healthcare providers navigate the complexities of medical billing and claims investigation. With a strong focus on innovation, quality, and customer satisfaction, we're shaping the future of medical billing and claims investigation.

Job Summary

As a Medical Customer Service Representative at arenaflex, you'll be responsible for assisting patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. You'll work in a fast-paced call center environment, adhering to standardized productivity goals and following established procedures to resolve patient account balances. If you're a motivated and customer-focused individual with a passion for medical billing and claims investigation, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Help patients understand financial responsibility in a helpful and non-threatening manner

• Take inbound and make outbound calls to patients regarding outstanding balances
• Meet or exceed established metric goals
• Follow established procedures to resolve patient account balances:

+ Identify consumer payment plans + Utilize call scripts provided + Set up consumer payments over the phone + Document all conversations electronically on company and/or client systems + Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable + Provide information to Client Services as needed + Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Minimum Requirements

* High School Diploma or equivalent

• Willingness to submit for a background check
• Characterize high integrity
• Excellent interpersonal, verbal, and written communication skills

Preferred Qualifications

* Ability to work successfully in a fast-paced environment

• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
• Experience with medical billing/claims processing
• Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
• Time management and sound decision-making skills
• Positive attitude and demonstrate teamwork
• Strong organizational and problem-solving skills
• Provide excellent customer service in a variety of situations, including those that escalate
• Able to use strong attention to detail and data management skills

What We Offer

* Full comprehensive Paid Training Program (3 weeks)

• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer-paid life insurance and long-term disability
• Internal company growth
• Steady work schedule

Why Join arenaflex?

* Opportunity to work with a leading provider of medical billing and claims investigation services

• Comprehensive training program to ensure your success
• Collaborative and supportive work environment
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.

How to Apply

If you're a motivated and customer-focused individual with a passion for medical billing and claims investigation, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job