Experienced Data Center Customer Operations Engineer Intern – Digital Infrastructure and Cloud Computing

At arenaflex, we're shaping the future of cloud computing and enterprise connectivity as one of the Fastest Growing Technology Companies in America (Forbes). Our team is passionate about delivering world-class experiences and multiplying value for our customers. We're now seeking a bright and enthusiastic college student to join our operations team as a Data Center Customer Operations Engineer Intern, working remotely or telecommuting.

About arenaflex

arenaflex is the world's digital infrastructure company, operating over 260 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed, scaling with agility, speeding the launch of digital services, delivering world-class experiences, and multiplying their value while supporting their sustainability goals. Our commitment to diversity, equity, and inclusion is foundational to our core values as a company and vital to our success.

Join our Operations Team

As a Data Center Customer Operations Engineer Intern, you'll be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. You'll collaborate with our team to ensure seamless operations, customer satisfaction, and exceptional service delivery. Our operations team is dedicated to providing an equitable work environment that is vital to our success.

Key Responsibilities

As a Data Center Customer Operations Engineer Intern, your key responsibilities will include:

Installations (Server/Network/Cross Connect Cable)

+ Racks and stacks customer equipment + Installs intra-cage fiber tray, ladder rack, customer equipment, and cabinets + Infrastructure installs to include whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, and cash mesh + Installs and tests advanced cross-connect circuits (switched, multiplexed, etc.) + Installs and tests Equinix Link cross-connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Testing/Troubleshooting

+ Supports semi-routine standard operating testing and standard operating installations of customer assets + Supports standard operating procedures of layer 1 cross-connect certification testing

Customer Management

+ Supports customer satisfaction with timely adherence to semi-routine execution order requirements + Delivers a high level of service and an excellent customer experience when interfacing with customers + Provides support with time expectations on new deployments and existing alterations, following standard operating procedure guidelines + Supports customers on-site by through access control and escorting services

Training

+ Completes all assigned training on Documentation/Reporting in a timely manner

Essential Qualifications

To be successful in this role, you'll need:

• Currently enrolled in a Bachelor's or Master's degree program in a relevant field (e.g., engineering, computer science, or a related field)
• Strong understanding of data center operations, networking, and infrastructure
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and Google Suite
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience in data center operations, networking, or infrastructure

• Familiarity with industry-standard tools and technologies (e.g., Cisco, Juniper, etc.)
• Knowledge of cloud computing and enterprise connectivity
• Experience with customer service and support
• Certification in a relevant field (e.g., CompTIA, Cisco, etc.)

Skills and Competencies

To succeed in this role, you'll need to demonstrate:

• Strong technical skills in data center operations, networking, and infrastructure
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and Google Suite
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

As a Data Center Customer Operations Engineer Intern at arenaflex, you'll have opportunities to:

• Develop your skills and knowledge in data center operations, networking, and infrastructure
• Collaborate with our team to deliver best-in-class service to our data center customers
• Gain experience in a fast-paced environment with multiple priorities and deadlines
• Develop your problem-solving and analytical skills
• Learn from experienced professionals in the industry
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is committed to providing a work environment that is inclusive, diverse, and equitable. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team is passionate about delivering world-class experiences and multiplying value for our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package (medical, dental, vision, etc.)
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and growth
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a bright and enthusiastic college student looking to make an impact in the world of cloud computing and enterprise connectivity, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or documentation to our online application portal.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Accommodations

arenaflex is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Apply Now

Don't miss this opportunity to join our team and shape the future of cloud computing and enterprise connectivity. Apply now to become a Data Center Customer Operations Engineer Intern at arenaflex! Apply for this job