Experienced Provider Customer Service Call and Chat Representative – Remote Support for Healthcare Providers at arenaflex
At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower healthcare providers to deliver exceptional patient care. As a key member of our team, the Provider Customer Service Call and Chat Representative plays a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information.
About arenaflex
arenaflex is a leading healthcare company that's committed to improving the lives of millions of people across the United States. With a strong focus on innovation, quality, and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry. Our team of dedicated professionals is passionate about making a difference, and we're looking for like-minded individuals to join our mission.
Responsibilities
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for:
* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
* Providing exceptional customer service to healthcare providers in a multi-channel environment, including call and concurrent chat as required.
* Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices.
* Identifying the needs of the provider and answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
* Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
* Utilizing strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
* Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.
Requirements
To be successful in this role, you'll need:
* A High School Diploma / GED or equivalent work experience.
* Must be 18 years of age or older.
* At least 1 year of customer service experience with analyzing and solving customer concerns.
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
* The ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
* Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
Nice-to-haves
* Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as the primary job tools.
* Prior healthcare experience and knowledge of healthcare terminology.
Benefits
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:
* 10 weeks of paid training to ensure your success in the role.
* Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support your physical, emotional, and financial well-being. As a member of our team, you'll have the opportunity to:
* Work with a talented and dedicated team of professionals who are passionate about making a difference in the healthcare industry.
* Develop your skills and knowledge through ongoing training and development opportunities.
* Enjoy a competitive salary and benefits package.
* Take advantage of flexible work arrangements, including remote work options.
* Participate in our employee recognition and rewards program.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!