Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist) - Remote Opportunity at arenaflex

Join arenaflex's Mission to Revolutionize Diabetes Management through Innovative Digital Solutions Are you a passionate and experienced healthcare professional with a strong background in diabetes care management? Do you have a passion for leveraging digital solutions to improve patient outcomes? If so, we invite you to join arenaflex as a Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist) and play a vital role in shaping the future of diabetes management.

About arenaflex

arenaflex is a pioneering healthcare technology company dedicated to developing innovative solutions that empower individuals with diabetes to take control of their health. Our cutting-edge remote diabetes monitoring platform and service, arenaflex, has been designed to provide comprehensive support to healthcare practices, enabling them to deliver high-quality care to their patients. As a Clinical Customer Success Manager, you will be part of a dynamic team that is committed to making a meaningful difference in the lives of people with diabetes.

Responsibilities

As a Clinical Customer Success Manager, you will be responsible for providing ongoing clinical support to our clinic partners utilizing our remote diabetes monitoring platform and service, arenaflex. Your key responsibilities will include:

Clinical Responsibilities:

* Independently analyze and interpret CGM and/or insulin pump reports for T1D/T2D patients through remote, asynchronous reviews.

• Provide timely clinical recommendations to supervising clinicians and proper documentation via the practice customer's EMR system.
• Conduct follow-up calls to patients when needed, or to discuss their monthly data reviews and communicate any changes in their regimen as directed by their physician.
• Provide diabetes self-management education during monthly remote reviews as appropriate.

Customer Success Responsibilities:

* Contribute to the growth of the arenaflex program for our clinic partners, ensuring quality ongoing support and communication of clinical success metrics.

• Engage and communicate effectively with healthcare practice customers to understand their needs and convey program progress, challenges, and successes.
• Collaborate closely with clinician partners to identify and resolve challenges relevant to the clinical workflows, developing efficient solutions as required.
• Utilize our CRM system, PipeDrive, for efficient internal communication and task management.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Certified RN, RD, NP, or PA with diabetes experience
• Active, unrestricted Certified Diabetes Educator Care & Education Specialist (CDCES) certification
• 5+ years of practice experience as a CDCES in diabetes care management
• 5+ years of experience with Continuous Glucose Monitors (CGM) and insulin pump diabetes management

Bonus Qualifications

While not required, the following qualifications will be highly valued:

• Broad experience with diabetes devices including Dexcom, FreeStyle Libre, Eversense, Medtronic, Tandem, & Omnipod CGMs and insulin pumps
• Experience utilizing EHR/EMR systems
• 3+ years of experience in diabetes industry experience
• Ability to manage multiple projects/tasks in a fast-paced environment

Additional Requirements

To thrive in this role, you will need to possess the following skills and qualities:

• Full-time availability, Monday-Friday
• Ability to work effectively and collaborate with team members
• Proven track record in program implementation and customer success in a remote or digital health environment
• Excellent communication and interpersonal skills, with the ability to effectively engage and educate both patients and healthcare providers
• Strong critical thinking, problem-solving, and interpersonal skills
• Passion for facilitating quality patient care and experiences
• Excitement to work in a fully remote environment in a growing startup
• Creative thinker, proactive, and quick learner

Why Join arenaflex?

By joining arenaflex, you will have the opportunity to:

• Make a meaningful difference in the lives of people with diabetes
• Be part of cutting-edge innovation in diabetes management
• Be part of a collaborative and supportive work environment
• Work in a fast-paced, innovative environment with a focus on fostering a positive and nurturing culture

Compensation and Benefits

arenaflex offers a competitive salary range of $70,000-$80,000, as well as a comprehensive benefits package, including:

• Full-time, Monday-Friday position structure
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

How to Apply

If you are a motivated and experienced healthcare professional with a passion for diabetes care management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information].

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Note

arenaflex is a remote-friendly company, and this position can be performed from anywhere in the United States. However, you must be able to work effectively in a remote environment and have a reliable internet connection. Apply for this job