Customer Service Representative – arenaflex

Join arenaflex's Dynamic Sales and Marketing Team

Are you passionate about delivering exceptional customer experiences and helping people step forward boldly as leaders? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex, a nonprofit global wilderness school, is seeking a highly motivated and customer-focused individual to join our Sales and Marketing Team as a Customer Service Representative.

About arenaflex

arenaflex is a global leader in wilderness education, empowering individuals to become confident leaders through hands-on learning experiences in the classroom and in the wilderness. With locations in seven U.S. states and six countries, and courses in all 50 U.S. states and over 10 countries, we offer a unique opportunity to work with a diverse group of people from around the world. Our team is passionate about creating a positive, safe, and learning environment that fosters growth and development.

Key Responsibilities

As a Customer Service Representative at arenaflex, you will be the first point of contact for prospective and enrolled students, providing exceptional customer service via phone, email, and virtual channels. Your primary responsibilities will include:

• Communicating with prospective and enrolled students on the phone and through emails to provide information about arenaflex's school-wide offerings and policies
• Providing front-line coverage and office tasks related to school-wide enrollment support, such as filing, marketing mailings, database updates, reviewing simple forms, and other administrative tasks
• Securing expedition deposits and tuition installments in a timely fashion and accurately communicating financial status of a student's account
• Collaborating with other teams, including Admissions and Sales + Marketing, to ensure seamless communication and support
• Participating in other projects as assigned by the Sales and Marketing Team

What Makes a Great Customer Service Representative at arenaflex?

We are looking for individuals who share our values and are passionate about delivering exceptional customer experiences. To be successful in this role, you will need:

• Strong customer service, interpersonal, organizational, task management, verbal and written communication skills, and team collaboration
• Enthusiasm for and ability to connect with a wide variety of individuals
• Ability to build rapport quickly in person as well as through remote conversation/correspondence with a wide audience
• Collaborative mindset, with the ability to work effectively in a team environment and independently
• Basic computer knowledge, information tracking, filing, creating and maintaining spreadsheets, and data entry skills
• Sales experience is a plus, but not required
• NOLS graduate is preferred, but not required
• Propensity for self-leadership, with the ability to balance being a member of a high-paced work environment while also remaining self-directed, seeking feedback, articulating needs, and maintaining a degree of ownership and responsibility

What Can We Offer You?

As a Customer Service Representative at arenaflex, you will have the opportunity to work with a dynamic and growing team, contribute to the success of our Sales and Marketing efforts, and make a meaningful impact on the lives of our students.

We offer

• Competitive salary and benefits package
• Fantastic employee discounts on top outdoor gear brands
• Discounts on NOLS Courses for you and your family
• Free Outdoor Equipment "Rental" at our various locations
• Insurance Coverage: Medical, dental, and vision benefits are available at a special arenaflex rate to seasonal employees. Full-time employees are eligible for benefits package.
• Wellness Time: Accrued leave that may be used for many HR-approved reasons throughout the season.
• Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, by February 5, 2023, 5pm MST. Interviews will be held on February 13, 2023.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school's nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

Reasonable Accommodation

arenaflex values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email with your request.

Location

The position is based in Lander, WY, and remote employees are welcome to apply. arenaflex can currently employ remote employees who have legal working rights in the United States, Canada, Chile, Mexico, New Zealand, and India. In the U.S. and Canada, we can support remote employees in the following states/provinces: Alaska, Arizona, British Columbia, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Ontario, Utah, Washington, or Wyoming.

Pre-Employment Check

A criminal background check is required from all arenaflex employees. arenaflex participates in E-verify for U.S. employees, Certificado de Antecedentes for Chilean employees, and other relevant employment verification systems based on location. Apply for this job