Experienced Customer Success Associate Internship – Experience Management Category Pioneer

At arenaflex, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

About the Role

We're seeking a highly motivated and detail-oriented Customer Success Associate to join our team. As a Customer Success Associate, you'll play a critical role in ensuring our customers deliver extraordinary business results. You'll work closely with our customer-facing account teams to prioritize their time towards high-risk and high-need accounts, and help us scale our services to more customers. You'll be responsible for engaging with finance, marketing, product, engineering, sales, legal, security, and other internal stakeholders to produce deliverables that drive customer success.

Key Responsibilities

* Maintain a high utilization score, healthy billings attainment, and strong customer satisfaction

• Provide critical, value-added deliverables to our XM Success team and customers to help them realize maximum value from the arenaflex partnership
• Help retain and expand client subscriptions, the lifeblood of the SaaS business model
• Drive the renewal process forward, from reaching out to our internal customer-facing teams to coordinate a renewal process, to working directly with the client to confirm a renewal
• Identify opportunities to streamline and improve business-critical, end-to-end processes
• Partner with our customer-facing account teams to deliver incredible customer and business impact by supporting them to optimize the entire renewal journey
• Surface and present actionable insights for the XM Success team to support Book of Business management and planning
• Engage with internal stakeholders and systems to ensure timely renewals, account health data capture, and compliance with customer security requirements
• Assist with and own customer-facing events such as webinars, user groups, product demos, and XM Days
• Research and summarize key materials to answer client questions around Experience Management, manage client escalations, and track feature requests
• Own preparation for and participate in client meetings by gathering inputs and compiling data, building presentation decks, and organizing agendas

What We're Looking For

* Bachelor's degree, or completion of Bachelor's degree by military exit date

• Strong prioritization skills with the ability to be proactive
• Collaboration skills
• Desire to improve processes and work through ambiguity
• Interest in the technology industry
• Experience in SaaS, strategy, consulting, customer service, operations, technology, sales, customer success, or an equivalent field would be beneficial

What You'll Gain

* Problem-solving skills: You'll learn to actively listen, analyze data, and develop tailored solutions to address business and customer challenges effectively

• Cross-functional collaboration: You'll develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth
• Developing a bias for action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction

Our Team's Culture and Perks

* We have each other's backs. We win together.

• Our team meetings are designed to foster community and connection.
• This team gives high exposure to essential business functions and sharpens a broad spectrum of skills in each member.
• Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement Program - $1,200 annually ($300/quarter) for wellness-related activities
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
• We take pride in our office design aiming at fostering creativity

The Qualtrics Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Equal Opportunity Employer

arenaflex is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Accommodations for Individuals with Disabilities

arenaflex is committed to the inclusion of all qualified individuals. As part of this commitment, arenaflex will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your arenaflex contact/recruiter know.

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