Experienced Customer Service Advocate – Remote Opportunity at arenaflex
Join arenaflex's dynamic team as a Customer Service Advocate and embark on a rewarding career journey in customer service. As a key member of our remote team, you will play a vital role in delivering exceptional support to our valued members and providers.
About arenaflex
arenaflex is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our mission is to empower individuals and communities through accessible, high-quality services. As a Customer Service Advocate at arenaflex, you will be part of a collaborative and supportive team that is passionate about making a positive impact.
Job Summary
We are seeking an experienced Customer Service Advocate to join our remote team. As a Customer Service Advocate, you will serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers. You will leverage various communication channels to provide timely, accurate, and personalized support, ensuring that our members and providers receive exceptional service.
Responsibilities
As a Customer Service Advocate at arenaflex, your key responsibilities will include:
- Responding to Inquiries and Concerns: Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
- Mitigating Escalations: Mitigate and prevent complaints from being escalated to resolve in initial contact.
- Front-Line Resolution: Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
- Problem-Solving: Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
- Performance and Quality Standards: Maintain performance and quality standards based on established contact center metrics.
- Customer Service Delivery: Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails.
- Documentation: Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- Quality and Compliance: Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
Additional Responsibilities
* Perform other duties as assigned.
- Comply with all policies and standards.
Requirements
To be successful as a Customer Service Advocate at arenaflex, you will need:
- Education: High School Diploma or GED.
- Experience: Call Center/Customer Service experience.
- Skills:
+ Problem-solving and critical thinking skills. + Ability to multi-task working independently from home free of distractions. + Ability to work with 4 or more systems simultaneously. + Interpersonal skills.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 2-year call center experience.
- 2 years claims experience.
- Medicaid Knowledge.
- Previous experience with Microsoft computer applications.
- Previous experience working remotely using multiple applications and screens.
What We Offer
As a Customer Service Advocate at arenaflex, you will enjoy:
- Competitive Hourly Rate: $19/hour.
- Remote Work Opportunity: Work from the comfort of your own home.
- Flexible Schedule: 8-5 PM CST/9-6 EST.
- Opportunities for Growth: Career growth opportunities and learning benefits.
- Supportive Team: Collaborative and supportive team environment.
- Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job