Experienced Work-From-Home Customer Service Representative – Retail and E-commerce Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading retail and e-commerce company, as a Work-From-Home Customer Service Representative.

About arenaflex

arenaflex is a forward-thinking company that operates six leading retail brands – arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex – all dedicated to providing a more human way to shop. As the largest player in video commerce ("vCommerce"), we're revolutionizing the retail industry with video-driven shopping across linear TV, e-commerce sites, digital streaming, and social platforms.

The Opportunity

As a Work-From-Home Customer Service Representative, you'll be the face of arenaflex, answering inbound customer calls and providing top-notch support to our customers. You'll work from the comfort of your own home, problem-solving and de-escalating unique situations while sustaining a high-paced call volume. Our customer service specialists are the backbone of our company, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.

Who We Are

arenaflex's Cornerstone Services offers expertise and corporate support across the four arenaflex brands. These shared services include IT, digital commerce, customer care, and distribution. Our Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. We operate a separate e-commerce site for each brand, distribute 163 million catalogs annually, and have 22 retail and outlet stores.

Requirements

To be successful in this role, you'll need to reside in one of the approved counties in Ohio, Indiana, or Kentucky. You'll also need to meet the following requirements:

• Problem-solving and de-escalation skills
• Ability to work in a virtual environment with a set schedule and structured day
• Excellent communication and interpersonal skills
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

What We Offer

As a Work-From-Home Customer Service Representative, you'll enjoy a competitive compensation package, including:

• Starting rate of $15.00/hour
• $1.00/hour additional for any hours worked 6pm-6am
• $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday

You'll also have the opportunity to advance and grow professionally within our company, with a comprehensive Total Rewards package including:

• Competitive compensation
• Health care benefits starting on day 1
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• And much more!

System Requirements

To ensure a great experience for our customers, you'll need to maintain the necessary system requirements, including:

• Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Webcam and ability to appear on camera for meetings and trainings

The Application Process

Our application process is candidate-led, and each notification for the next step will be sent to the email address you provide. You'll need to:

• Complete application
• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview

Join Our Team

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we invite you to join arenaflex as a Work-From-Home Customer Service Representative. Apply today and become a part of our Qurated community, where intentional connections matter and a company committed to diversity, equity, and inclusion.

Why arenaflex?

* Flexible working options

• Comprehensive Total Rewards package
• Opportunity for advancement and growth
• Collaborative and supportive team environment
• Commitment to diversity, equity, and inclusion

Apply Now

Click the link below to apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up-to-date communications from our Talent Acquisition team. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert email address]. Apply for this job