Experienced Customer Service Representative - Sales (Hybrid) – Connect with Customers and Drive Sales Growth at arenaflex
At arenaflex, we're committed to revolutionizing the way we connect with our customers and drive sales growth. As a Customer Service Representative - Sales (Hybrid) on our team, you'll be at the forefront of this mission, providing exceptional customer experiences and introducing our customers to the latest technology, services, and offers. If you're passionate about sales, customer service, and making a meaningful impact, we'd love to hear from you!
About arenaflex
arenaflex is a global leader in communications and technology, with a rich history of innovation and a commitment to making connections that change the world. From the widespread availability of 5G and Fiber to working on cutting-edge technologies, we're constantly pushing the boundaries of what's possible. Our team is dedicated to helping families, communities, and businesses thrive every day, and we're excited to have you join us on this journey.
Job Summary
As a Customer Service Representative - Sales (Hybrid), you'll be responsible for providing exceptional customer experiences, driving sales growth, and resolving issues related to service, billing, payments, and collections. You'll work in a fast-paced environment, handling customer interactions via calls, chats, emails, and other channels. With a strong focus on customer acquisition, sales, service, and retention, you'll be the voice of arenaflex, creating meaningful connections with each customer and fostering loyalty.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights, weekends
- Participate in paid training and ongoing development opportunities
What We're Looking For
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and creating meaningful connections with each customer.
- Strong Work Ethic: You're a self-motivated and results-driven individual who thrives in a fast-paced environment.
- Adaptability: You're flexible and able to adapt to changing situations and priorities.
- Problem-Solving Skills: You're able to analyze complex issues and provide effective solutions.
- Attention to Details: You're meticulous and detail-oriented, ensuring that every customer interaction is accurate and efficient.
Perks and Benefits
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
- At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home (WFH) Requirements
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
* As a Customer Service Representative - Sales (Hybrid), you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
- With arenaflex, you'll have the chance to advance your career and take on new challenges, with opportunities for career growth and development in sales, customer service, and beyond.
How to Apply
If you're a motivated and customer-focused individual who is passionate about sales and making a meaningful impact, we'd love to hear from you! Apply today and take the first step towards a rewarding career with arenaflex.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to creating an inclusive and diverse work environment.
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