Experienced Customer Service Associate – Amazon Locker+ Retail Locations

Job Overview

Imagine joining a dedicated team at arenaflex that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We're on the hunt for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders; they connect personally with our customers and uplift their lives – even if for just a few moments. If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we want to hear from you!

About arenaflex

arenaflex is a leading e-commerce company that's revolutionizing the way people shop and interact with our brand. We're committed to providing an exceptional customer experience, and our Locker+ retail locations are the perfect extension of that promise. Our team is passionate about making a difference in our customers' lives, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities

As an Experienced Customer Service Associate at arenaflex, you'll have the opportunity to:

• Receive, pick, and stow customer orders, process returns, and prepare for delivery
• Assist customers with questions they may have, providing personalized support and solutions
• Work through problem-solving scenarios for customers, ensuring their needs are met and exceeded
• Maintain a clean, safe, and organized workspace, adhering to arenaflex's high standards
• Manage responsibilities for a Locker+ location, including opening and closing site
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders
• Receive truck deliveries and manage inventory

Physical Demands

As a Customer Service Associate, you'll be required to:

• Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation
• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week

What it's like at arenaflex Locker+ locations

* Safety: Your safety is our top priority, and we provide a safe working environment

• Surroundings: You'll be working behind a counter, interacting with customers in a comfortable, climate-controlled environment
• Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages
• Temperature: Our Locker+ locations are in comfortable, climate-controlled environments
• Noise level: Sound levels are minimal, similar to what you'd expect in a grocery store
• Dress code: Relaxed, with a few rules to follow for safety; comfortable, closed-toe shoes are required, and protective safety footwear are required in select business units

Why You'll Love arenaflex

We offer a range of benefits and perks that make us a great place to work:

• Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed
• Shift options: Work when it works for you; shifts may include overnight, early morning, day, evening, and weekend
• Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups)
• State-of-the-art facilities: We have modern warehouses that are clean and well-organized
• Safety: Your safety is important to us, so we provide protective gear and safety tips daily
• Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups
• Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world
• New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics
• Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more
• Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups

Requirements

* Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English

How to Get Started

If you're ready to join our team and make a difference in our customers' lives, apply now! If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/. Please note that if you already have an active application but are looking to switch to a different site, instead of applying for a new role, you can reach out to Application Help at https;//hiring.amazon.com/contact-us#/ for next steps.

Equal Employment Opportunity

arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply Job! Apply for this job