Experienced User Support Specialist (Live Chat) – Join arenaflex's Growing Support Team

At arenaflex, we're revolutionizing the way creators connect with their audiences and build sustainable businesses. As a User Support Specialist (Live Chat), you'll be part of a high-impact team dedicated to delivering exceptional support to our growing user base. This fully remote role offers a flexible Tuesday-Saturday schedule, and we're looking for a talented individual to join our team.

About arenaflex

arenaflex is a pioneering platform that empowers creators to build their own publishing platforms, giving them the tools and support they need to succeed. Our mission is to build a new economic engine for culture, one that rewards creativity and innovation. We're passionate about enabling independent expression and building a better business model for creators.

Responsibilities

As a User Support Specialist (Live Chat), you'll be responsible for providing friendly, expert support to arenaflex creators and their subscribers via email and live chat. Your day-to-day will consist of:

• Providing live chat coverage for up to (but no more than) 50% of your time (or 4 hours per shift)
• Attending daily team meetings and contributing to team operations (up to 20% of your time)
• Remaining time will be spent providing support via email
• Collaborating closely with Support team and other colleagues across the company to solve user concerns effectively and efficiently
• Demonstrating urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams
• Being a frequent user of the arenaflex app and staying informed about product and company updates

Requirements

We're looking for a talented individual who:

• Loves helping people and finds it rewarding to solve their problems
• Is a great communicator, both in speech and writing
• Is comfortable with ambiguity and working in a fast-paced startup environment
• Has 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels
• Can provide solutions for a wide variety of technical support challenges
• Aligns with arenaflex's mission to build a new economic engine for culture and has experience as a arenaflex subscriber (experience as a creator is a plus!)
• Has experience with Zendesk and Stripe (a plus)
• Has direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe) (a plus)

Essential Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and technical skills
• Experience with live channels and technical support software
• Ability to collaborate with cross-functional teams
• Strong attention to detail and organizational skills

Preferred Qualifications

* Experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe)

• Experience with Zendesk and Stripe
• Direct experience working with Support, Engineering, and/or Product teams

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a User Support Specialist (Live Chat), you'll have opportunities to:

• Develop your technical skills and knowledge of arenaflex's products and services
• Collaborate with cross-functional teams to solve complex problems
• Take on additional responsibilities and contribute to the growth and success of the company
• Participate in training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a fully remote company, and we're committed to creating a flexible and supportive work environment. As a User Support Specialist (Live Chat), you'll have the opportunity to work from home and enjoy a flexible Tuesday-Saturday schedule. We're a team of passionate and dedicated individuals who are committed to making a difference in the world.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Market-competitive salary: $70,000 - $85,000
• Equity for all full-time roles
• Exceptional benefits, including health insurance, retirement plan, and paid time off

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and perspectives.

How to Apply

If you're passionate about enabling independent expression and building a better business model for creators, we'd love to meet you. Please submit your application, including your resume and a cover letter, through our website. Apply Job!

Note:

arenaflex is a company name replacement, and all company names mentioned in the original job title and description have been replaced with 'arenaflex'. Apply for this job