Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE – Murray, KY

At arenaflex, we are committed to providing exceptional patient care and outstanding customer service. As a national leader in home medical equipment and services, we strive to empower patients to manage their health and treatment at home. Our team of dedicated professionals is passionate about making a difference in the lives of our patients, and we are seeking a talented and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

We are seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this position, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our team, you will play a critical role in ensuring that our patients receive exceptional care and service.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable)

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our company culture is built on the principles of respect, empathy, and compassion. We believe in empowering our employees to make a difference in the lives of our patients and to grow and develop in their careers.

Compensation and Perks:

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% remote work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• After-hours call center of Sleep Center shifts
• Hours per 5 days a week
• Part-time (25-29 hours) and full-time (36-40 hours) opportunities available
• Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am) shifts available

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application.

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

Drug-Free Workplace:

arenaflex Healthcare Inc. is a drug-free workplace and requires all employees to adhere to our substance abuse policy. We are committed to maintaining a safe and healthy work environment for all employees and patients.

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