Experienced Full Stack Customer Service Representative – Self Pay Collector – Remote Opportunity at arenaflex

Are you a highly motivated and self-disciplined individual with excellent communication skills? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Full Stack Customer Service Representative – Self Pay Collector, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional customer service and support to our clients and patients. Our team is passionate about making a positive impact on people's lives, and we're seeking like-minded individuals to join our mission.

Job Summary

As a Full Stack Customer Service Representative – Self Pay Collector, you will be responsible for effectively communicating with patients and guarantors regarding their medical bills, while navigating multiple systems, reviewing policies, EOBs, EHRs, and performing accurate data entry. You will be working in a fully remote environment, with the flexibility to manage your schedule and work independently. If you're a skilled self-pay collector with a solid understanding of revenue cycle, HIPAA, Electronic Health Records (EHR), and claim remittances/EOB comprehension, with excellent customer service skills, this position is the perfect fit for you.

Key Responsibilities

* Follows established collection procedures in pursuing payment of patient accounts, reviewing HFM and client systems to accurately collect patient balances

• Confers with clients and guarantors respectfully and follows all policies established by the client and arenaflex
• Follows all FDCPA rules and regulations during the collection process when working bad debt accounts
• Performs collection duties to ensure prompt payment from guarantors following policies and procedures
• Reviews client and arenaflex systems to verify accuracy of balance, phones guarantors to collect patient balances, and documents notes in the HFM or client system describing work completed on accounts
• Works daily/weekly reports accurately and timely, meets productivity standards set by arenaflex for number of accounts worked per day as well as dollars collected per day
• Confers with management on any discrepancies within accounts, updates system with new demographic and other pertinent data when applicable
• Determines whether accounts are eligible for insurance, prepares insurance update form for management, and documents system appropriately
• Interacts courteously and compassionately with other associates, communicates with patients, visitors, and clients in a friendly and professional manner
• Maintains a professional appearance and projects a positive image in the community

Requirements

* High school diploma or equivalent required; one year of experience in a healthcare setting with a proven experience in billing/claims in the hospital, physician, and lab settings

• Strong technical skills, including proficiency in Windows, Word, Excel, and ability to navigate multiple systems simultaneously
• Excellent problem-solving, analytical, and communication skills, with the ability to multitask and work under pressure
• Bi-lingual in Spanish a plus
• Ability to type at least 40wpm
• Knowledge of FDCPA and HIPAA rules and regulations and the ability to apply these regulations daily

Preferred Qualifications

* Experience in a revenue cycle or billing environment

• Knowledge of Electronic Health Records (EHR) and claim remittances/EOB comprehension
• Strong customer service skills, with the ability to work with patients and guarantors in a respectful and professional manner
• Ability to work independently and manage time effectively in a remote environment

Benefits and Perks

* Flexible work schedule and full benefits, including Medical, Dental, Vision, company-paid life insurance, PTO, AFLAC, and 401K with a company match

• Opportunity to work in a dynamic and fast-paced environment with a team of passionate and dedicated professionals
• Professional development and growth opportunities, with a focus on continuous learning and improvement
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment

* Normal sedentary office environment, with the flexibility to work from home

• Access to high-speed internet and necessary equipment to perform job duties
• Opportunity to work independently and manage time effectively in a remote environment

How to Apply

If you're a motivated and self-disciplined individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you! Apply Now! Apply for this job