Experienced Full Stack Sales and Customer Service Representative – Remote Contact Center
Join arenaflex, a leading provider of outsourced contact center support, in a dynamic and rewarding remote sales and customer service role. Are you a highly motivated and results-driven sales professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Sales and Customer Service Representative to join our remote team, providing top-notch support to our clients in the pest control industry.
About arenaflex
arenaflex is a pioneering female-owned and operated outsourced call center, dedicated to delivering exceptional service, fostering a strong company culture, and driving employee growth. With over 20 years of experience, we've built a reputation for excellence in the contact center industry. Our commitment to innovation, customer focus, and collaboration has earned us a loyal client base and a team of passionate professionals who share our values.
Key Responsibilities
As a Full Stack Sales and Customer Service Representative, you'll be responsible for handling a high volume of customer interactions across multiple communication channels, including:
- Handling 100+ customer interactions per day, including inbound and outbound calls, live chat, email, and text communication
- Scheduling service appointments, answering inquiries, and providing exceptional customer service
- Utilizing a structured sales approach to convert leads into customers and meet/exceed sales targets
- Maintaining accurate records in CRM systems and other platforms
- Addressing customer concerns professionally and efficiently
- Collaborating with team members and leadership to meet performance benchmarks
Qualifications & Skills
To succeed in this role, you'll need:
- At least two years of experience in remote phone sales, telesales, or a call center environment
- Proven ability to meet or exceed performance goals
- Experience managing high call volumes with multiple phone queues
- Strong communication, negotiation, and problem-solving skills
- Ability to sit for extended periods and use a headset
- Proficiency in working with multiple systems and software simultaneously
- Bilingual proficiency is a plus
Technical Requirements
To ensure a seamless and secure experience, you'll need to meet the following technical requirements:
- Computer Specifications:
+ Operating System: Windows 10 (Professional preferred) or macOS Big Sur 11.6.2 or later + Processor: Intel Core i5-4400, 2.10 GHz or Apple M1 (or better) + RAM: 16 GB or higher + Security: Password-enabled local profile login
- Software:
+ Chrome browser, antivirus/antimalware applications, and an enabled firewall
- Internet & Peripherals:
+ Internet: High-speed cable or fiber optic connection with a wired connection + Peripherals: Two 20-inch monitors, a wired noise-canceling headset (can be provided), a webcam, and an external mouse (can be provided)
Compensation & Benefits
As a valued member of our team, you'll enjoy:
- Starting Pay: $15/hr - $18/hr (Hourly base + commissions)
- Opportunities for Performance-Based Raises
- Comprehensive Benefits Package, including:
+ 401(k) with company match + Health, dental, and vision insurance + Paid time off (vacation and sick leave) + Flexible Spending Account and additional voluntary benefits
Our Company Culture & Values
At arenaflex, we foster a supportive environment with weekly team calls, professional development opportunities, and a strong focus on employee value. Our core values include:
- Integrity – Acting with honesty and strong moral principles
- Innovation – Embracing creative solutions to drive progress
- Customer Focus – Delivering exceptional service to meet customer needs
- Collaboration – Working together to achieve shared goals
- Excellence – Striving for the highest standards in all efforts
Application Criteria
This is a fully remote position open to applicants in all U.S. states, except those who reside within a 60-mile radius of Croton-on-Hudson, NY. Please ensure you meet this requirement before applying.
Shift Availability
* Thursday - Monday, 1 PM - 9 PM
- Saturday - Wednesday, 8 AM - 4 PM
Work Location
Remote
Job Type
Full-time
Pay
$55,000.00 - $68,000.00 per year (Hourly + Commission)
Benefits
* 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s)
* Can you confirm you have reviewed the home setup technical requirements for the role and are able to prove that you can meet them should we wish to extend an offer?
- Have you worked in a remote environment in the past 2 years?
- Do you have at least 2 years of call center experience - onsite or remote?
Apply Now!
If you're a motivated and results-driven sales professional with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our dynamic and rewarding remote sales and customer service team at arenaflex. Apply for this job