Director Global Privacy Operations

Job Title: Director Global Privacy Operations

Job Description

The Director of Global Privacy Operations will be responsible for privacy compliance of the Concentrix group operations on all privacy related compliance issues (e.g., Transfer impact assessments, Data Subjects’ requests, litigations and complaints, etc.). You will also be in charge of supervising and managing privacy compliance of the Concentrix EMEA Geo. You will be a specialist in all matters relating to data protection for internal and external enquiries and requests (including data subjects requests and complaints), using your expertise for the further development of processes, guidelines or internal training and ensure compliance with legal requirements and specifications. You will report directly to the Concentrix Global Privacy Officer and will manage and be supported by a dedicated team (about 4 people) to endorse your role. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As our Director of Concentrix Global Privacy Operations you will: Manage global privacy compliance of Concentrix operations strategy, and more especially:

• Define and review Concentrix global privacy operation framework, policies and processes (e.g., data subjects’ request maintenance of transfer risk assessment and register of third countries authorities access to personal data, guidance and escalation matrix for negotiations of data processing agreements);
• Support Concentrix Global Privacy Officer to define, review and deploy Concentrix Group privacy compliance roadmap and framework.
• Be the Senior privacy support for escalated privacy operations related issues (e.g., complex data processing agreement, transfer risk assessment, complaints and litigations of data protection authorities, etc.);

Be responsible for the EMEA Privacy Operations:

• Ensure compliance of EMEA privacy operations activities with the data protection laws, guidelines and processes;
• Supervise and coordinate Privacy Operations in the EMEA, in particular:
• Review and negotiate Data Processing Agreement, together with our legal procurement team and legal commercial team.
• Manage and coordinate data subjects’ requests
• Manage and coordinate litigations and complaints (from individuals and authorities)
• Support for RFI/RFP
• Manage transfer implementation
• Manage Personal Data Breaches
• Prepare, monitor and follow-up regular external and internal audits as well as preparation of plans for the elimination of findings from the audits and their implementation are also part of your responsibilities
• Provide privacy support for internal and external day-to-day queries (e.g., audits, data retention, product implementation, transfer impact assessments, etc.)

For these responsibilities, you will need to work in close coordination with the legal and compliance team, as well as with the business functions. You will be supported and will handle a dedicated team of privacy officers This role will suit a data protection professional with relevant experience in privacy/data protection gained in the EU/UK, used to dealing with multiple stakeholders, and having excellent communication skills in English. You will either have solid Apply tot his job Apply To this Job