Experienced Customer Service Representative – Virtual Assistant for arenaflex Guest Relations and Operations
At arenaflex, we're on a mission to revolutionize the way we connect with our guests and manage our properties. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our business. If you're a highly skilled and versatile virtual assistant with a passion for delivering top-notch service, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of the hospitality industry. With a focus on providing exceptional guest experiences and unparalleled property management, we're committed to excellence in everything we do. Our team is made up of talented and dedicated professionals who share a passion for delivering outstanding results and exceeding expectations.
Job Summary
We're seeking an experienced Customer Service Representative – Virtual Assistant to join our team on a contract-to-hire basis. As a key member of our guest relations and operations team, you'll be responsible for providing exceptional customer service to our guests, resolving issues, and ensuring the smooth operation of our business. If you're a highly skilled and versatile virtual assistant with a passion for delivering top-notch service, we want to hear from you!
Key Responsibilities
As a Customer Service Representative – Virtual Assistant, you'll be responsible for the following key responsibilities:
GUEST RELATIONS
+ Experience with Guesty and/or Operto Teams is a plus + Ability to leverage AI for comprehensive guest messaging that resonates as our brand with our travelers. MUST have deep familiarity leveraging ChatGPT + Must be comfortable speaking English on the phone and have the ability to use a VoiP to speak with guests and vendors + Screen Potential Guests + Provide Support For Guests / Resolve guest's issues in Airbnb, VRBO or Marriott + Respond To Guest Inquiries + Communicate and escalate issues to Management via Slack + Achieving 5-star ratings and Superhost Status + Write and respond to guest reviews on Airbnb, VRBO or other platforms
COMPANY TASKS
+ Report maintenance and damage issues to Operations via Operto Teams + Report and submit damage claims to Guesty Shield for reimbursement + Build, manage and report in-house maintenance labor + Working knowledge of business financials/accounting to assist the onboard of accounting systems + Experience in 3rd party vendor relations for tertiary market management
Essential Qualifications
To be successful in this role, you'll need to possess the following essential qualifications:
- 2+ years of experience in customer service, hospitality, or a related field
- Excellent communication and interpersonal skills
- Proficient in English with perfect grammar and spelling
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with Guesty and/or Operto Teams is a plus
- Deep familiarity with leveraging ChatGPT
- Ability to work in a virtual environment and use technology to communicate with guests and vendors
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Experience with Airbnb, VRBO, or Marriott
- Knowledge of business financials and accounting principles
- Experience in 3rd party vendor relations
- Familiarity with Operto Teams and Guesty Shield
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficient in English with perfect grammar and spelling
- Ability to leverage AI for comprehensive guest messaging
- Familiarity with Guesty and/or Operto Teams
- Deep familiarity with leveraging ChatGPT
- Ability to work in a virtual environment and use technology to communicate with guests and vendors
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative – Virtual Assistant, you'll have the opportunity to:
- Develop your skills in customer service, hospitality, and property management
- Work with a dynamic and innovative team that's changing the face of the hospitality industry
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture
At arenaflex, we're proud of our dynamic and inclusive company culture. As a Customer Service Representative – Virtual Assistant, you'll have the opportunity to:
- Work in a virtual environment with a team of talented and dedicated professionals
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your role
- Enjoy a flexible and supportive work environment that's committed to excellence
Compensation, Perks, and Benefits
As a Customer Service Representative – Virtual Assistant, you'll receive:
- Competitive hourly rate
- Opportunities for career growth and development
- Ongoing training and development programs
- Flexible and supportive work environment
- Access to a dynamic and innovative team that's changing the face of the hospitality industry
How to Apply
If you're a highly skilled and versatile virtual assistant with a passion for delivering top-notch service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note
This is a part-time, temp position starting Mid-October for 3 months with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST. Please note that there may be additional opportunities for part-time overnight shifts from 11p-7am CST for the right candidates. Apply for this job