Experienced Customer Care Agent – Vacation Ownership and Sales

At arenaflex, we're passionate about creating unforgettable vacation experiences for our guests. As a Customer Care Agent, you'll play a vital role in bringing our guests' future vacation dreams to life. Join our dynamic team and be part of a company that's dedicated to innovation, quality, and continued growth in the vacation ownership industry.

About arenaflex

arenaflex is a leader in the vacation ownership industry, operating with an unwavering commitment to excellence. We're proud to have been recognized as one of the most loved workplaces in 2021 by Newsweek. Our dedication to our guests and team members has earned us a reputation for providing exceptional service and creating memorable experiences.

Job Summary

As a Customer Care Agent, you'll work from home (with the potential for remote work after six months of proven performance) and be responsible for providing engaging customer service to our guests. You'll work with pre-paid vacation package details to schedule and/or reschedule accommodations and book tours. You'll also take inbound calls from guests responding to marketing campaigns and help them find and book the perfect getaway vacation.

Key Responsibilities

* Provide exceptional customer service in an inbound Call Center environment

• Receive calls from guests with pre-paid vacation packages and assist them to arrange their future travel plans and tour dates
• Receive calls from guests responding to direct mail solicitations, e-mail campaigns, and web advertising
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established
• Transact payment and fees associated with the new sale, package, or any purchase upgrades when applicable
• Respond to calls from guests with date change requests, inquiries related to the package details, and questions regarding their upcoming vacation
• Confirm all travel and tour details associated with each package and provide relevant information about their stay
• Assist guests with any concerns they may have before or after they travel on their vacation package

Qualifications

To be successful in this role, you'll need:

• High School Graduate/GED
• Strong sense of customer service with enthusiastic, energetic, and professional behavior
• Demonstrated comfort operating in fast-paced environments with performance metrics
• Dedication for providing positive experiences for our customers and with co-workers
• Detail-oriented, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
• Excellent verbal skills with basic computer literacy and ability to use multiple computer systems while talking
• Able to excel in a fast-paced and active environment
• Confidential and respectful of the privacy and security of confidential information about our guests and company

Preferred Qualifications

* Timeshare/hospitality background

• Prior experience in a phone Inbound or Outbound Call Center Environment
• Proficient in Microsoft Office including Outlook, Word

Why Join arenaflex?

* Competitive base pay plus monthly performance incentives

• arenaflex now offers Day One Team Member Benefits!
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match
• 10 Paid Holidays per year plus 2 floating
• Paid Sick Days
• Potential Work from Home (Remote) opportunity based on 6 months of proven performance
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Business Casual attire

Schedule Details

Our Customer Care Department operates 7 days a week. Shifts range between 8:00am through 10:00pm EST. Paid training is provided for 4 weeks and is from 9:00 am - 4:00 pm Monday through Friday. Multiple shifts are available and will be assigned following completion of training based on business demand. Shifts may rotate after 90 days. Work from Home opportunities may be available after approximately six months and based on performance results.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations for Individuals with Disabilities

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Apply Now!

If you're passionate about delivering exceptional customer service and creating unforgettable vacation experiences, we want to hear from you! Apply now to join our dynamic team at arenaflex. Apply Job! Apply for this job