Experienced Medical Insurance Customer Service Advisor – Remote Opportunity at arenaflex
Join arenaflex, a leading provider of innovative healthcare solutions, as we continue to advance quality and improve lives through our commitment to excellence and patient-centered care. Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to explore this exciting opportunity as a Medical Insurance Customer Service Advisor at arenaflex.
About arenaflex
arenaflex is a forward-thinking healthcare organization dedicated to revolutionizing the way patients receive care. With a strong focus on innovation, stewardship, and unity, we strive to create a culture of excellence that inspires our employees to make a meaningful impact. Our commitment to advancing quality and improving lives is evident in everything we do, from our cutting-edge products and services to our dedication to patient-centered care.
The Role
As a Medical Insurance Customer Service Advisor at arenaflex, you will play a vital role in ensuring that our patients receive exceptional service and support throughout their care journey. You will be responsible for:
- Communicating with new patients to explain the billing process and addressing any concerns they may have
- Proactively reaching out to patients with billing policy changes to ensure a seamless experience
- Administering the Financial Assistance Program (FAP) and responding to all inbound patient billing calls
- Conducting follow-up phone calls to patients as needed and resolving customer issues in a timely manner
- Serving as an initial and consistent point of contact for patients regarding financial assistance program statements, insurance changes, and charges
- Managing, updating, and communicating all aspects of the FAP to the appropriate department
- Communicating and obtaining any requested patient information changes for database maintenance/updates
- Inputting data into the company computer platform to keep each customer record updated
- Sharing knowledge gained with other staff members and working as a team
- Interacting with others in a positive, respectful, and considerate manner
- Recognizing patients' rights and responsibilities and supporting them in the performance of job duties, respecting patients' rights to privacy and confidentiality
Requirements
* High school diploma or general education degree (GED) equivalent
- Some college preferred with collections, verification, and/or analysis experience
- Customer service call center experience or equivalent combination of education and experience
- Strong customer service acumen
- Effective verbal and listening communication skills
- Ability to make decisions, solve problems, and work independently
- Demonstrate attention to detail and accuracy
- Basic computer proficiency
- Ability to quickly learn the use of Lynx and CPR+
- Knowledge in the use of Microsoft applications
What We Offer
* 100% remote work model, allowing you to work from the comfort of your own home
- Competitive salary and benefits package, including health, vision, and dental insurance, long-term disability insurance, life insurance, and a 401K plan with a generous employer match
- Opportunities for growth and professional development in a dynamic and supportive environment
- Collaborative and inclusive company culture that values diversity, equity, and inclusion
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply
To be considered for this exciting opportunity, please complete the required Culture Index Candidate Assessment. This assessment will help us understand your natural traits and skillsets and determine whether you would be a good fit for our team. To complete the assessment, please copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. portal.cultureindex.com/public/survey/general/0BFB8F0000 We look forward to reviewing your application and learning more about your qualifications and experience.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to advancing quality and improving lives through our commitment to excellence and patient-centered care. Our team is passionate about delivering exceptional experiences and making a meaningful impact in the lives of our patients.
Join our team today and be a part of something bigger than yourself.
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