Experienced Bilingual Customer Service Advisor – Virtual Work from Home Opportunity

At arenaflex, we are committed to delivering exceptional patient experiences through our dedicated team of customer service professionals. As a Virtual Bilingual Customer Service Advisor, you will play a vital role in handling account inquiries, resolving patient concerns, and providing top-notch customer service to our patients and their families. If you are passionate about delivering exceptional care and have a flair for communication, we encourage you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading healthcare organization that is dedicated to providing high-quality patient care and services. With a strong commitment to excellence, we strive to make a positive impact on the lives of our patients, families, and communities. Our team of professionals is passionate about delivering exceptional care, and we are seeking like-minded individuals to join our ranks.

Benefits of Working at arenaflex

As a Virtual Bilingual Customer Service Advisor at arenaflex, you will enjoy a comprehensive benefits package that supports your health, well-being, and career growth. Some of the benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off arenaflex stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Job Summary and Qualifications

As a Virtual Bilingual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. You will review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role

• Previous call center experience or managing high call volume
• Willing to ask for payment from customers
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted)
• Spanish Bilingual is required

What We Offer:

* A dynamic and supportive work environment

• Opportunities for career growth and professional development
• A comprehensive benefits package that supports your health, well-being, and career growth
• A chance to make a positive impact on the lives of our patients, families, and communities

How to Apply:

If you are passionate about delivering exceptional patient experiences and have a flair for communication, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Job! Apply for this job