Experienced Seasonal Customer Care Representative – arenaflex – Atlanta, GA

Join the arenaflex family in spreading holiday cheer and creating joyful moments for families worldwide! As a Seasonal Customer Care Representative, you will be the face of arenaflex, providing exceptional customer service and ensuring that every interaction with our customers is a magical experience.

About arenaflex

arenaflex is a house of global brands driven by story. We have a passion for storytelling focused on the rich characters and timeless narrative of Santa's North Pole. From this world born of ancient lore, arenaflex creates joyful moments for all ages through products, entertainment, and experiences. arenaflex exists to preserve and elevate the magic and goodwill of Santa's North Pole universe for generations to come.

Job Summary

We are seeking an experienced Seasonal Customer Care Representative to join our team in Atlanta, GA. As a Seasonal Customer Care Representative, you will be responsible for providing exceptional customer service through phone, email, and live chat interactions. You will handle customers' direct requests, including entering orders, resolving issues, and processing returns. You will also be responsible for protecting the arenaflex brand by keeping the magic alive with all incoming children's inquiries regarding the Elf and North Pole.

Key Responsibilities

* Provide exceptional customer service through phone, email, and live chat interactions

• Handle customers' direct requests, including entering orders, resolving issues, and processing returns
• Collect required customer information to complete product orders to company standards
• Place, edit, or cancel orders as requested by the customer
• Collect payment information and enter into the system
• Process returns and replacements on orders for both wholesale and retail customers
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Make outbound calls to existing accounts and prospects
• Contact FedEx or other logistic companies to track or handle customer service issues
• Protect company assets through the proper management of asset files and adherence to company policy with regard to information security and management

Essential Qualifications

* 1-2 years of Customer Service experience preferred

• Excellent verbal and written communication skills
• Ability to successfully balance multiple requests and priorities in a fast-paced environment
• Reading and writing in English required; Spanish preferred
• Proficiency in all Microsoft Suites, SharePoint, Excel, and NAV preferred

Preferred Qualifications

* Experience working in a call center or customer-facing environment

• Knowledge of customer relationship management (CRM) software
• Experience with order management and fulfillment processes
• Ability to work in a team environment and provide support to colleagues as needed

Work Environment and Culture

arenaflex is a family-owned company based in Atlanta, Georgia. We are a fast-paced and dynamic work environment that values creativity, fun, learning, and respect. We believe that our employees drive our success, and we encourage both individual growth and extensive collaboration in a team-focused environment. We regularly host employee events, birthday celebrations, and social activities to give us an opportunity to get to know one another and take a breather from the hustle and bustle of the North Pole.

Benefits and Perks

* Competitive salary and benefits package

• Opportunity to work with a global brand and contribute to the creation of joyful moments for families worldwide
• Collaborative and dynamic work environment
• Regular employee events and social activities
• Paid time off during the holiday season
• Opportunity for professional growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about creating joyful moments for families, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for this role.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees.

Contact Information

To learn more about arenaflex and our job opportunities, please visit our website at: [arenaflex website URL]. You can also contact our HR department at [arenaflex HR email] or [arenaflex HR phone number] to learn more about this exciting opportunity.

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